Fresenius Medical Care
Healthcare
KidneyCareSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Kidney Care Specialist at Fresenius Medical Care. Skills: Customer Success, Kidney care, Patient engagement. Initiate timely outreach to individuals. Monitor and manage website chat function”
What You'll Achieve.
Enhance patient readiness; Strengthen awareness of home therapy options; Contribute to improved participant experience; Promote informed decision-making; Facilitate smoother transitions
Industry & Context.
Work across varied virtual class times, Occasional evening or weekend session rotation, Prolonged periods of working at a computer, Valid driver’s license, Reliable transportation, Ability to travel extensively, Travel to regional meetings, Travel to business unit meetings, Travel to corporate meetings, Work occasionally in the evening, Work occasionally on weekends
What They're Looking For.
Must Have
High School diploma or G. E. D., 1-3 years of experience in kidney care, 1-3 years of experience in chronic disease management, 1-3 years of experience in related healthcare fields
Nice to Have
2-5 years clinical background preferred, College degree preferred, Prior experience working with individuals managing chronic conditions, Prior experience delivering virtual or telephonic patient education, Relevant licensure or certification preferred
What You'll Do.
Initiate timely outreach to individuals
Monitor and manage website chat function
Conduct supportive phone conversations
Clarify kidney care concepts
Connect individuals to appropriate programs
Listen to individual needs
Provide personalized recommendations
Maintain consistent communication patterns
Lead scheduled virtual small group sessions
Encourage participant interaction
Support discussion on kidney disease progression
Support discussion on dialysis modalities
Support discussion on home therapies
Support discussion on permanent access placement
Support discussion on available support resources
Facilitate conversations about Chronic Kidney Disease
Facilitate conversations about Dialysis Treatment Options
Facilitate conversations about Resources
Apply motivational interviewing
Apply patient centered communication strategies
Reinforce session concepts
Guide participants toward next steps
Re-engage participants who miss sessions
Support referral generation
Support referral conversion
Document participant attendance
Document engagement details
Document relevant next steps
Provide hand-offs to Kidney Care Specialist
Ensure seamless hand-offs
Ensure alignment on patient status
Ensure closure of care gaps
Notify referral sources of session attendance
Document all interactions
Ensure all facilitation aligns with approved content
Maintain confidentiality
Adhere to regulatory and organizational guidelines
Participate in team meetings
Participate in training
Participate in competency development
Communicate patient participation
Communicate engagement outcomes
Communicate next steps to stakeholders
Partner to identify opportunities to improve workflows
Partner to identify opportunities to improve referral efficiency
Partner to identify opportunities to improve patient experience
How You'll Work.
Team & Collaboration
Collaborate with Kidney Care Specialist; Collaborate with referral partners; Collaborate with clinical teams; Collaborate with operational teams; Collaborate on a team
Communication Scope
Empathetic communication; Verbal communication; Written communication; Presentation skills
Full Job Description
_**PURPOSE AND SCOPE:**_ The Kidney Care Engagement Specialist creates a supportive, engaging virtual environment for individuals impacted by Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD). Under the direction of the Manager of Engagement Specialists, this role provides one‑to‑one support and facilitates small‑group discussions to help participants understand kidney care pathways, available education and treatment options, and how to navigate next steps in their care journey. The specialist engages participants through inbound and outbound outreach, virtual group interactions, and ongoing follow‑up. Working collaboratively with Kidney Care Specialist and referral partners, the specialist ensures seamless communication, care coordination, and participant follow‑through across the kidney care continuum. By delivering empathetic communication, high‑quality discussions, and consistent virtual engagement, this role enhances patient readiness, strengthens awareness of home therapy options, and contributes to an improved overall participant experience. The Kidney Care Engagement Specialist supports Fresenius Medical Care’s mission, vision, and values by promoting informed decision‑making and facilitating smoother transitions throughout the kidney care ecosystem. _**PRINCIPAL DUTIES AND RESPONSIBILITIES:**_ **Outreach, Lead Engagement & Individual Support ** • Initiate timely outreach to individuals referred through multiple sources, including website referrals, care teams, clinics, nephrology offices, and digital channels. • Monitor and manage the website chat function, responding to inquiries with clear, accurate information and guidance. • Conduct supportive phone conversations to answer questions, clarify kidney care concepts, and connect individuals to appropriate programs, classes, and resources. • Listen to individual needs, concerns, and readiness indicators to provide personalized recommendations for education or next steps. • Provide empathetic, a
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