Fresenius Medical Care
Healthcare
KidneyCareSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Kidney Care Specialist at Fresenius Medical Care. Skills: Customer Success, Kidney Care, Patient Engagement, Virtual Facilitation. Create supportive virtual environment. Provide one-to-one support”
What You'll Achieve.
Enhance patient readiness; Strengthen awareness of home therapy options; Improve overall participant experience; Reduce care barriers; Reduce crisis starts
Industry & Context.
Work across varied virtual class times, Work Monday Saturday, Frequent prolonged periods of working at a computer, Occasional early morning sessions, Occasional evening sessions, Occasional weekend sessions, May require travel to meetings, Reliable internet required, Extensive local travel, Extensive regional travel, Travel to physician groups, Travel to healthcare locations, Work occasionally in the evening, Work occasionally on weekends, Prolonged periods of sitting, Extensive regional travel within assigned market
What They're Looking For.
Must Have
High School diploma or G. E. D., 1-3 years of experience in kidney care, 1-3 years of experience in chronic disease management, 1-3 years of experience in related healthcare fields, Proficiency in Microsoft Office applications, Experience with CRM systems, Experience with EMRs, Valid driver’s license, Reliable transportation
Nice to Have
2-5 years clinical background, College degree, Prior experience working with individuals managing chronic conditions, Experience working with CKD, Experience working with ESRD, Experience working with dialysis, Experience working with chronic disease populations, Prior experience delivering virtual patient education, Prior experience delivering telephonic patient education, Relevant licensure or certification
What You'll Do.
Create supportive virtual environment
Provide one-to-one support
Facilitate small-group discussions
Help participants understand kidney care pathways
Help participants understand education options
Help participants understand treatment options
Help participants navigate next steps
Engage participants through outreach
Engage participants through virtual interactions
Follow up with participants
Ensure seamless communication
Ensure care coordination
Ensure participant follow-through
Enhance patient readiness
Strengthen awareness of home therapy options
Improve overall participant experience
Promote informed decision-making
Facilitate smoother transitions
Initiate timely outreach
Respond to website inquiries
Conduct supportive phone conversations
Clarify kidney care concepts
Connect individuals to programs
Connect individuals to classes
Connect individuals to resources
Listen to individual needs
Listen to individual concerns
Listen to readiness indicators
Provide personalized recommendations
Provide empathetic support
Provide actionable support
Maintain consistent communication patterns
Lead virtual small group sessions
Create inclusive environment
Create safe environment
Encourage participant interaction
Encourage participant questions
Encourage shared experiences
Support discussion on kidney disease progression
Support discussion on dialysis modalities
Support discussion on home therapies
Support discussion on permanent access placement
Support discussion on available support resources
Facilitate conversations about Chronic Kidney Disease
Facilitate conversations about Dialysis Treatment Options
Facilitate conversations about Resources
Apply motivational interviewing strategies
Apply patient centered communication strategies
Create engaging virtual environment
Create supportive virtual environment
Encourage patient participation
Encourage patient understanding
Reinforce session concepts
Guide participants toward next steps
Enroll participants in sessions
Address resource needs
Conduct post class review
Connect participants with Kidney Care Specialist
Re-engage participants who miss sessions
Provide follow-up materials
Support referral generation
Support referral conversion
Identify patient readiness
Document participant attendance
Document engagement details
Document relevant next steps
Document all interactions
Ensure facilitation aligns with approved content
Maintain confidentiality
Adhere to regulatory guidelines
Adhere to organizational guidelines
Participate in team meetings
Participate in training
Participate in competency development
Communicate patient participation
Communicate engagement outcomes
Communicate next steps
Partner to identify workflow improvements
Partner to identify referral efficiency improvements
Partner to identify patient experience improvements
How You'll Work.
Team & Collaboration
Collaborate with Kidney Care Specialist; Collaborate with referral partners; Collaborate with clinical teams; Collaborate with operational teams
Communication Scope
Empathetic communication; Clear communication; Accurate information; Verbal communication; Written communication; Presentation skills
Full Job Description
_**PURPOSE AND SCOPE:**_ The Kidney Care Engagement Specialist creates a supportive, engaging virtual environment for individuals impacted by Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD). Under the direction of the Manager of Engagement Specialists, this role provides one‑to‑one support and facilitates small‑group discussions to help participants understand kidney care pathways, available education and treatment options, and how to navigate next steps in their care journey. The specialist engages participants through inbound and outbound outreach, virtual group interactions, and ongoing follow‑up. Working collaboratively with Kidney Care Specialist and referral partners, the specialist ensures seamless communication, care coordination, and participant follow‑through across the kidney care continuum. By delivering empathetic communication, high‑quality discussions, and consistent virtual engagement, this role enhances patient readiness, strengthens awareness of home therapy options, and contributes to an improved overall participant experience. The Kidney Care Engagement Specialist supports Fresenius Medical Care’s mission, vision, and values by promoting informed decision‑making and facilitating smoother transitions throughout the kidney care ecosystem. _**PRINCIPAL DUTIES AND RESPONSIBILITIES:**_ **Outreach, Lead Engagement & Individual Support ** • Initiate timely outreach to individuals referred through multiple sources, including website referrals, care teams, clinics, nephrology offices, and digital channels. • Monitor and manage the website chat function, responding to inquiries with clear, accurate information and guidance. • Conduct supportive phone conversations to answer questions, clarify kidney care concepts, and connect individuals to appropriate programs, classes, and resources. • Listen to individual needs, concerns, and readiness indicators to provide personalized recommendations for education or next steps. • Provide empathetic, a
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