Fresenius Medical Care
Healthcare
KidneyCareSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Kidney Care Specialist at Fresenius Medical Care. Skills: Kidney care, Chronic disease management, Virtual facilitation, Patient engagement. Create supportive virtual environment. Provide one-to-one support”
What You'll Achieve.
Enhance patient readiness; Strengthen awareness of home therapy; Improve overall participant experience; Reduce care barriers; Reduce crisis starts
Industry & Context.
Work across varied virtual class times, Work Monday Saturday, Frequent prolonged periods of working at a computer, Early morning session rotation, Evening session rotation, Weekend session rotation, Valid driver's license, Reliable transportation, Travel within assigned market, Work autonomously, Work occasionally in evening, Work occasionally on weekends
What They're Looking For.
Must Have
High School diploma or G. E. D., 1-3 years of experience in kidney care, 1-3 years of experience in chronic disease management, 1-3 years of experience in related healthcare fields
Nice to Have
2-5 years clinical background, College degree, Relevant licensure or certification, Experience working with CKD populations, Experience working with ESRD populations, Experience working with dialysis populations, Experience working with chronic disease populations, Prior experience delivering virtual patient education, Prior experience delivering telephonic patient education
What You'll Do.
Create supportive virtual environment
Provide one-to-one support
Facilitate small-group discussions
Understand kidney care pathways
Understand available education
Understand treatment options
Navigate next steps in care
Engage participants through outreach
Engage participants through virtual interactions
Follow up with participants
Ensure seamless communication
Ensure participant follow-through
Enhance patient readiness
Strengthen awareness of home therapy
Improve overall participant experience
Promote informed decision-making
Facilitate smoother transitions
Initiate timely outreach
Respond to website inquiries
Conduct supportive phone conversations
Clarify kidney care concepts
Connect individuals to programs
Connect individuals to classes
Connect individuals to resources
Listen to individual needs
Listen to individual concerns
Listen to readiness indicators
Provide personalized recommendations
Provide empathetic support
Provide actionable support
Maintain consistent communication patterns
Lead virtual small group sessions
Create inclusive environment
Create safe environment
Encourage participant interaction
Encourage participant questions
Encourage shared experiences
Support discussion on kidney disease progression
Support discussion on dialysis modalities
Support discussion on home therapies
Support discussion on permanent access placement
Support discussion on available support resources
Facilitate conversations about Chronic Kidney Disease
Facilitate conversations about Dialysis Treatment Options
Facilitate conversations about Resources
Apply motivational interviewing
Apply patient centered communication strategies
Reinforce session concepts
Guide participants toward next steps
Enroll participants in sessions
Address resource needs
Conduct post class review
Connect with Kidney Care Specialist
Re-engage participants who miss sessions
Provide reenrollment options
Provide follow-up materials
Support referral generation
Support referral conversion
Identify patient readiness
Guide next steps with care teams
Guide next steps with referral sources
Document participant attendance
Document engagement details
Document relevant next steps
Provide hand-offs to Kidney Care Specialist
Ensure seamless hand-offs
Align on patient status
Notify referral sources of attendance
Document all interactions
Ensure facilitation aligns with approved content
Maintain confidentiality
Adhere to regulatory guidelines
Adhere to organizational guidelines
Participate in team meetings
Participate in training
Participate in competency development
Communicate patient participation outcomes
Communicate engagement outcomes
Communicate next steps to stakeholders
Partner to identify workflow improvements
Partner to identify referral efficiency improvements
Partner to identify patient experience improvements
How You'll Work.
Team & Collaboration
Collaborate with Kidney Care Specialist; Collaborate with referral partners; Collaborate with clinical teams; Collaborate with operational teams
Communication Scope
Empathetic communication; Verbal communication; Written communication; Presentation skills
Full Job Description
_**PURPOSE AND SCOPE:**_ The Kidney Care Engagement Specialist creates a supportive, engaging virtual environment for individuals impacted by Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD). Under the direction of the Manager of Engagement Specialists, this role provides one‑to‑one support and facilitates small‑group discussions to help participants understand kidney care pathways, available education and treatment options, and how to navigate next steps in their care journey. The specialist engages participants through inbound and outbound outreach, virtual group interactions, and ongoing follow‑up. Working collaboratively with Kidney Care Specialist and referral partners, the specialist ensures seamless communication, care coordination, and participant follow‑through across the kidney care continuum. By delivering empathetic communication, high‑quality discussions, and consistent virtual engagement, this role enhances patient readiness, strengthens awareness of home therapy options, and contributes to an improved overall participant experience. The Kidney Care Engagement Specialist supports Fresenius Medical Care’s mission, vision, and values by promoting informed decision‑making and facilitating smoother transitions throughout the kidney care ecosystem. _**PRINCIPAL DUTIES AND RESPONSIBILITIES:**_ **Outreach, Lead Engagement & Individual Support ** • Initiate timely outreach to individuals referred through multiple sources, including website referrals, care teams, clinics, nephrology offices, and digital channels. • Monitor and manage the website chat function, responding to inquiries with clear, accurate information and guidance. • Conduct supportive phone conversations to answer questions, clarify kidney care concepts, and connect individuals to appropriate programs, classes, and resources. • Listen to individual needs, concerns, and readiness indicators to provide personalized recommendations for education or next steps. • Provide empathetic, a
Applying for this Kidney Care Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Fresenius Medical Care?
Real rants from real employees. Read before you apply.