Sézane
Apparel & Fashion
Keyholder
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Keyholder at Sézane. Skills: Customer experience, Team leadership, Brand image, Operations efficiency. Make customer priority. Guarantee personalized welcome”
Industry & Context.
What They're Looking For.
Must Have
Passion for retail, Sense of service, Generosity, Conductor in the field, Guiding team by example, Supporting team members, Developing team members, Agile person, Dynamic personality
What You'll Do.
Make customer priority
Guarantee personalized welcome
Provide optimal customer service
Direct solutions for Appartement
Direct solutions for web
Use communication channels
Develop product knowledge
Share product knowledge
Share sales techniques
Provide recommendations to Managers
Provide constructive suggestions to Managers
Ensure quality concierge service
Have comprehensive view of floor
Be available to team members
Communicate business information
Promote cooperation within team
Promote cooperation between Managers
Create group cohesion
Create mutual support
Create positive work environment
Create harmonious work environment
Train new team members
Embody frontline manager role
Share team members' questions
Ensure teams embody brand
Maintain Appartement appearance
Participate in new collection implementation
Participate in new collection training
Ensure merchandising standards maintained
Follow fashion trends
Organize store activity
Master Sézane policies
Master Sézane standards
Master Sézane procedures
Apply operational processes
Enforce operational processes
Manage order pick-ups
Train team members on POS use
Train team members on related procedures
Train team members on best practices
Ensure safety of people
Ensure safety of property
Prevent inventory shrinkage
How You'll Work.
Team & Collaboration
Team members; Managers
Communication Scope
Information sharing
Full Job Description
_"I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention._ _To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew._ _Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day."_ \- Morgane Sezalory, Founder & CEO. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can't wait to hear from you! We are seeking the talents of a **Keyholder** to contribute to the next chapter of Sézane’s journey. The position is based in Seaport in Boston, MA. Your missions will be the following: **Ensuring a Unique Customer Experience Within Your Appartement ** * Make the customer the priority of the Appartement ; * Guarantee a personalized welcome to all our customers and optimal customer service ; * Show proactivity, expertise, and passion ; * Direct solutions for both Appartement and web (omnichannel approach) ; * Use the various Sézane & Octobre communication channels to develop your product knowledge ; * Share your product knowledge and sales techniques with educational skills to both customers and team members ; * Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights ; * Ensure quality concierge service by following the relevant procedures. **Being The Manager's Ambassador ** * Have a comprehensive view of the floor to ensure an optimal customer experience ; * Be available to all team members through your presence on the floor ; * Lead and empower teams on a daily bas
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