Sézane
Apparel & Fashion
Keyholder
“Keyholder at Sézane. Skills: Customer experience, Team leadership, Brand image, Operations efficiency. Make customer priority. Guarantee personalized welcome”
Industry & Context.
What They're Looking For.
Must Have
Passion for retail, Sense of service, Generosity, Conductor in the field, Guiding team by example, Supporting team members, Developing team members, Agile person, Dynamic personality
What You'll Do.
Make customer priority
Guarantee personalized welcome
Provide optimal customer service
Direct solutions for Appartement
Direct solutions for web
Use communication channels
Develop product knowledge
Share product knowledge
Share sales techniques
Provide recommendations to Managers
Provide constructive suggestions to Managers
Ensure quality concierge service
Have comprehensive view of floor
Be available to team members
Communicate business information
Promote cooperation within team
Promote cooperation between Managers
Create group cohesion
Create mutual support
Create positive work environment
Create harmonious work environment
Train new team members
Embody frontline manager role
Share team members' questions
Ensure teams embody brand
Maintain Appartement appearance
Participate in new collection implementation
Participate in new collection training
Ensure merchandising standards maintained
Follow fashion trends
Organize store activity
Master Sézane policies
Master Sézane standards
Master Sézane procedures
Apply operational processes
Enforce operational processes
Manage order pick-ups
Train team members on POS use
Train team members on related procedures
Train team members on best practices
Ensure safety of people
Ensure safety of property
Prevent inventory shrinkage
How You'll Work.
Team & Collaboration
Team members; Managers
Communication Scope
Information sharing
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