AWAY
Retail Operations
Keyholder
Neural analysis suggests this role is
optimal for Mid candidates.
“Keyholder at AWAY. Skills: Customer service, Sales, Team leadership. Embody brand standards and core values by consistently delivering best-in-class, exceptional customer service. Create a personalized and memorable experience for each customer”
What You'll Achieve.
Meet individual KPI expectations and sales goals; Support overall store success
Industry & Context.
Resourceful with commitment to following through
Maintain open availability, including one weekend day (Saturday or Sunday), Work an average of at least 30 hours per week, Work at least two (2) Fridays and Sundays per month, Work three (3) Saturdays per month, Work two (2) closing shifts each week, Adhere to Away’s Blackout Period expectations, Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift, Ability to stand on feet for extended periods of time throughout the duration of a work shift, Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
What They're Looking For.
Must Have
Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift, Ability to stand on feet for extended periods of time throughout the duration of a work shift, Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
Nice to Have
Retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team, Excellent communicator who is comfortable using coaching and feedback to develop team members, Excellent collaborator with a passion for uniting the team to work together, Reliable, effective, and add value to the business, Resourceful with commitment to following through
What You'll Do.
Embody brand standards and core values by consistently delivering best-in-class
exceptional customer service
Create a personalized and memorable experience for each customer
Take accountability for the success of in-store processes and operations
Meet individual KPI expectations and sales goals
Support overall store success
and guide a team of retail associates
Assist with onboarding new hires
Coach and give feedback to team members
Partner with store management to assist with marketing events and programming
How You'll Work.
Team & Collaboration
Lead, support, and guide a team of retail associates; Coach and give feedback to team members; Partner with store management
Communication Scope
Excellent communicator; Coaching and feedback
Full Job Description
ABOUT AWAY We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. JOIN THE CREW We are hiring a Keyholder to lead our Toronto, Yorkdale team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community. This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. Full-time employees are expected to maintain open availability, including one weekend day (Saturday or Sunday), to support business needs and work an average of at least 30 hours per week. Keyholders are required to work at least two (2) Fridays and Sundays per month, three (3) Saturdays per month, and two (2) closing shifts each week. All employees are expected to adhere to Away’s Blackout Period expectations. Should you need a scheduling accommodation, please let your interviewer know. WHAT YOU’LL DO AS A KEYHOLDER - You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time - You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection - You’ll take accountability for the success of in-store processes and operations - You’ll meet individual KPI expectations and sale
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