Knix
intimate apparel and activewear
KeyLead-Contract
Neural analysis suggests this role is
optimal for Mid candidates.
“Key Lead - Contract at Knix. Skills: Customer experience, Sales targets, Team leadership. Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers. Coach and develop Sales Associates in the moment”
What You'll Achieve.
Drive consistent performance; Exceed their targets; Deliver first-class customer experiences; Drive business results; Deliver an exceptional customer experience; Support real-time decision-making; Drive stronger results during peak hours; Ensure we never leave a sale on the table
Industry & Context.
Confidently navigating a fast-paced environment; Make confident decisions on the spot; Translate insights into clear and impactful actions; De-escalating situations calmly and constructively
Ability to lift and handle packages weighing up to 25lbs, Ability to move efficiently through the store for long periods of time and as needed for an entire shift, Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays
What They're Looking For.
Must Have
2+ years’ experience in an apparel or lifestyle retail brand environment, Proven experience in a lead or senior role, Ability to lead, coach and motivate a team to drive business results while delivering an exceptional customer experience, Demonstrated ability to use KPIs and sales insights to support real-time decision-making and drive stronger results during peak hours, Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers, Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older, Ability to lift and handle packages weighing up to 25lbs, Ability to move efficiently through the store for long periods of time and as needed for an entire shift, Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays
What You'll Do.
and uplifting end-to-end experience for all Knix customers
Coach and develop Sales Associates in the moment
Dominate your assigned selling periods
Use real-time data and KPIs to coach associates
Actively listen to customers' unique needs and guide them to the right Knix products
Stay knowledgeable on our growing product assortment
Confidently navigate challenging interactions with team members and customers
Support staff training
and general operational needs
How You'll Work.
Team & Collaboration
Support your teammates; Coach and inspire peers; Coach associates on the fly; Navigate challenging interactions with team members
Communication Scope
Listen deeply; Thoughtful product guidance; Communicate product expertise
Full Job Description
## Description As a Key Lead at Knix, you create a warm, inclusive, and confidence-building experience for every customer and know how to cater towards our customer’s unique needs. You bring the Knix experience to life by listening deeply, offering thoughtful product guidance, and leading with care on the floor and in fitting rooms, setting the standard for how the team shows up for our customers. You’re comfortable leading in real time - supporting your teammates, confidently navigating a fast-paced environment at peak hours, and fueled by sales targets and metrics to drive action. With a strong sense of ownership and a genuine love for the brand, you build customer loyalty, elevate the in-store experience, and drive consistent performance. Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career! ## What's in it for you (Benefits & Perks) Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases. Product Discount - Up to 50% on your favourite Knix products Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work Career Advancement - Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your c
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