Knix
Retail Stores
KeyLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Key Lead at Knix. Skills: Sales, Customer experience, Team coaching. Create inclusive customer experience. Lead by example”
What You'll Achieve.
Exceed targets; Drive business results; Deliver exceptional customer experience; Drive stronger results; Never leave sale on table
Industry & Context.
Resolve conflicts; De-escalate situations
Work evenings, Work weekends, Work holidays, Lift up to 25lbs, Move efficiently through store, Long periods standing
What They're Looking For.
Must Have
18 years of age or older, Work authorization in Canada, Ability to lift 25lbs, Move efficiently through store
Nice to Have
2+ years apparel retail experience, 2+ years lifestyle retail experience, Proven lead experience, Proven senior role experience
What You'll Do.
Create inclusive customer experience
Coach sales associates
Develop sales associates
Dominate selling periods
Coach associates on fly
Listen to customer needs
Guide customers to products
Stay knowledgeable on products
Communicate product expertise
Navigate challenging interactions
De-escalate situations calmly
Support staff training
Support visual merchandising
Support operational needs
How You'll Work.
Team & Collaboration
Support teammates; Inspire peers
Communication Scope
Product expertise communication
Full Job Description
## Description As a Key Lead at Knix, you create a warm, inclusive, and confidence-building experience for every customer and know how to cater towards our customer’s unique needs. You bring the Knix experience to life by listening deeply, offering thoughtful product guidance, and leading with care on the floor and in fitting rooms, setting the standard for how the team shows up for our customers. You’re comfortable leading in real time - supporting your teammates, confidently navigating a fast-paced environment at peak hours, and fueled by sales targets and metrics to drive action. With a strong sense of ownership and a genuine love for the brand, you build customer loyalty, elevate the in-store experience, and drive consistent performance. Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career! ## What's in it for you (Benefits & Perks) Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases. Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace
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