Glossier
KeyLead
“Key Lead at Glossier. Skills: Team Leadership, Customer Experience, Business Leadership. Support store leadership efforts. Foster inclusive environment”
Industry & Context.
Flexible schedule, Work evenings, Work weekends, Work holidays
What They're Looking For.
Must Have
2+ years supervisory experience, Retail experience, Customer service experience, Hospitality experience
Nice to Have
Skilled in executing customer service, Skilled in operational efficiencies
What You'll Do.
Support store leadership efforts
Foster inclusive environment
Maintain safe environment
Create inspiring experiences
Help employees develop potential
Embody company values
Support people-first philosophy
Model Glossier mission
Uphold Code of Conduct
Liaise with leadership team
Participate in recognition initiatives
Serve as knowledgeable resource
Manage coverage needs
Complete Editor Zone Charts
Lead team communication
Share relevant information
Model customer experience principles
Coach customer experience principles
Work directly with customers
Work directly with store team
Participate in HOP program
Serve as resource for customer matters
Assist with customer accommodations
Recognize excellent service
Reinforce excellent service
Facilitate resource library
Ensure operational standards upheld
Reinforce communication of business KPIs
Perform opening duties
Perform closing duties
Manage vendor requests
Deliver retail experience philosophy
Optimize customer experience
Demonstrate financial impact understanding
Support community building efforts
Network with local partners
How You'll Work.
Team & Collaboration
Store leadership team; Associate Store Directors
Communication Scope
Clear communication; Open communication; Ongoing communication; Structured communication
Applying for this Key Lead role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Glossier?
Real rants from real employees. Read before you apply.