TJ Maxx
Retail
KeyCarrier/CustomerExperienceCoordinator
“Key Carrier/Customer Experience Coordinator at TJ Maxx. Skills: Customer Experience, Leadership, Operational Execution. Role models exceptional customer service. Creates a positive internal and external customer experience”
What You'll Achieve.
Shrink reduction goals and programs; Positive customer experience
Industry & Context.
Proven problem solving skills; Able to act quickly under challenging circumstances
Open availability, including nights and weekends
What They're Looking For.
Must Have
1 year retail, 6 months leadership experience, Able to work a flexible schedule, including nights and weekends, Team player, working effectively with peers and supervisors, Able to respond appropriately to changes in direction or unexpected situations, Knowledge of company standard software, systems, and procedures, Knowledge of merchandise flow in stores, Proven problem solving skills, Able to effectively coach, delegate, and follow-up on multiple people/tasks, Able to act quickly under challenging circumstances, Capable of multi-tasking, Superior communication and organizational skills with attention to detail
What You'll Do.
Role models exceptional customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing provides progress updates
Provides and accepts recognition and constructive feedback
recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
How You'll Work.
Team & Collaboration
Working effectively with peers and supervisors; Communicates accurately and effectively with management and Associates; Partners with Management on Associate training needs
Communication Scope
Superior communication and organizational skills with attention to detail
Process & Methodology
Able to effectively coach, delegate, and follow-up on multiple people/tasks
Applying for this Key Carrier/Customer Experience Coordinator role?
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