TJ Maxx
KeyCarrier
Neural analysis suggests this role is
optimal for Entry candidates.
“Key Carrier at TJ Maxx. Skills: leadership role in maintaining all aspects of the store, Acts as Manager on Duty adhering to company policy and procedure, Ensures store team performs tasks and activities in accordance with store prioritizes as needed, Addresses immediate customer service issues and provides appropriate coaching to Associates, Exercises discretion regarding customer service policies to satisfy customers, Maintains accurate Associate coverage in service areas for a positive custom”
What You'll Achieve.
Creates a positive internal and external customer experience; Supports and participates in shrink reduction goals and programs; Promotes safety awareness and maintains a safe environment
Industry & Context.
Proven problem solving skills; Able to act quickly under challenging circumstances
Able to work a flexible schedule, including nights and weekends, Able to respond appropriately to changes in direction or unexpected situations
What They're Looking For.
Must Have
open availability, including nights and weekends, 1 year retail, 6 months leadership experience
What You'll Do.
Creates a positive internal and external customer experience
Promotes a culture of honesty and maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing provides progress updates
Provides and accepts recognition and constructive feedback
recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
How You'll Work.
Team & Collaboration
working effectively with peers and supervisors; Communicates accurately and effectively with management and Associates; Partners with Management on Associate training needs to increase effectiveness
Communication Scope
Superior communication and organizational skills with attention to detail; Communicates accurately and effectively with management and Associates
Process & Methodology
Able to effectively coach, delegate, and follow-up on multiple people/tasks
Full Job Description
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. **Job Description:** **Opportunity: Grow Your Career** The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service. * Creates a positive internal and external customer experience * Promotes a culture of honesty and integrity; maintains confidentiality * Acts as Manager on Duty adhering to company policy and procedure * Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed * Addresses immediate customer service issues and provides appropriate coaching to Associates * Exercises discretion regarding customer service policies to satisfy customers * Maintains accurate Associate coverage in service areas for a positive customer experience * Ensures Associates adhere to all operational procedures * Ensures opening/closing procedures are executed according to company guidelines * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates * Provides and accepts recognition and constructive feedback * Provides feedback, recognition and coaching to Associates * Partners with Manage
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