Marshalls
Retail
KeyCarrier
“Key Carrier at Marshalls. Skills: Customer service, Leadership, Operations. Create positive customer experience. Promote honesty and confidentiality”
What You'll Achieve.
Maintain all aspects of the store; Increase Associate effectiveness; Maintain a safe environment; Achieve shrink reduction goals
Industry & Context.
Proven problem solving skills; Address immediate customer service issues; Exercise discretion regarding customer service policies to satisfy customers; Act quickly under challenging circumstances
Open availability, including nights and weekends
What They're Looking For.
Must Have
1 year retail, 6 months leadership experience, Able to work a flexible schedule, including nights and weekends, Knowledge of company standard software, systems, and procedures, Knowledge of merchandise flow in stores, Proven problem solving skills, Able to effectively coach, delegate, and follow-up on multiple people/tasks, Able to act quickly under challenging circumstances, Capable of multi-tasking
What You'll Do.
Create positive customer experience
Promote honesty and confidentiality
Act as Manager on Duty
Ensure store team performs tasks
Address customer service issues
Exercise discretion on policies
Maintain Associate coverage
Ensure Associates adhere to procedures
Execute opening/closing procedures
Communicate with management and Associates
Provide and accept feedback
Partner with Management on training
Ensure adherence to labor laws
Promote credit and loyalty programs
Support shrink reduction goals
Promote safety awareness
How You'll Work.
Team & Collaboration
Work effectively with peers and supervisors; Communicate accurately and effectively with management and Associates; Partner with Management on Associate training needs
Communication Scope
Superior communication skills
Process & Methodology
Delegate and follow-up on multiple tasks
Applying for this Key Carrier role?
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