KeyAccountSpecialist

**Greif** is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, **Greif** packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's **Customized Polymer** , **Sustainable Fiber** , **Durable Metal** , and **Integrated Solutions** at **www.greif.com** and follow **Greif** on Instagram and LinkedIn. **OUR VISION:** Being the customer service company in the world. **OUR PURPOSE:** Creating packaging solutions for life’s essentials. **Job Requisition #:** 034171 Key Account Specialist (Open) **Job Description:** For our Global Key Accounts Team, we are seeking a Key Accounts Support Specialist to be the customer champion assigned to a dedicated portfolio of global accounts. In this position you serve as first point of contact for both internal and external stakeholders. The role works in close partnership with the Global Key Account Manager to ensure excellence in account execution, customer satisfaction, and operational efficiency **Key Responsibilities:** Build and maintain strong day-to-day relationships with customer stakeholders across regions Support the Global Key Account Manager in managing and growing the assigned global accounts **Customer Support Activities:** * Process and coordinate customer requests and inquiries across regions * Ensure local Greif stakeholders act consistently according to the global account agreements (T&C) * Support dispute/quality complaint resolution and ensure timely closure * Liaise with plant-based customer service teams, supply chain, and operations to ensure legendary customer service **Pricing:** * Prepare, manage and maintain **global and regional price lists** * Support pricing updates, esc