Abbott
Nutrition
KeyAccountSpecialist
Neural analysis suggests this role is
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“Key Account Specialist at Abbott. Skills: Key Account Management, Customer Relationship Management, Strategic Planning, Sales Growth. Handling key customer accounts. Building and maintaining relationships with key customers”
What You'll Achieve.
Accomplish organic growth and long-term company objectives; Maximize profit by up-selling or cross-selling; Ensure the highest quality of service are being delivered and all accounts needs met in a timely manner; Measure ROI and monitor financial viability of the KA
Industry & Context.
Resolving key accounts issues and complaints; Develop solutions to resolve claims or specific issues raised by the KA’s
What They're Looking For.
Must Have
Bachelor degree of Pharmaceutical, Vet, Dentistry or Medical, 5 years relevant experience in Kuwait, relevant KAM experience, negotiation and analytical skills
What You'll Do.
Handling key customer accounts
Building and maintaining relationships with key customers
Anticipating customer needs
Ensuring deadlines for customers are met
Helping customers succeed
Bringing in new business from existing customers or contacts
Developing new relationships with potential customers
Developing and maintaining strategic long-term trusting relationships with key accounts
Developing a complete understanding of key account needs
Anticipating key account changes and improvements
Resolving key accounts issues and complaints
Managing communications between key accounts and internal teams
Strategic planning to improve accounts results
Establishing and overseeing internal budgets with the company and external budgets with the accounts
Collaborating with the sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress
and quarterly initiatives
Analyzing accounts data to provide customer relationship management
reporting and communicating customers' feedback on service
technology and product delivery
tracking and analyzing key account metrics
Keeping abreast with industry and market trends and best practices
Effectively Planning & Executing Direct to Consumer Activities at KA’s
Developing solutions to resolve claims or specific issues raised by the KA’s
Regularly tracking the execution of KAP and impact of activities and performance of Abbott @ KA
stock management & DOH Management at each KA
measuring ROI and monitoring financial viability of the KA.
How You'll Work.
Team & Collaboration
Managing communications between key accounts and internal teams; Working with sales team, advertising, logistics, marketing, and team members from other departments dedicated to the same accounts; Collaborating with the sales team to maximize profit by up-selling or cross-selling; Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders
Communication Scope
Managing communications between key accounts and internal teams; Planning and presenting reports
Full Job Description
## **JOB DESCRIPTION:** _**Key Account Specialist**_ **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: * Career development with an international company where you can grow the career you dream of. * A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** This position works out of our Kuwait location in the Nutrition division. **About Nutrition Division** Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® – to help get the nutrients they need to live their healthiest life. ## Job Purpose The Key account Specialist is responsible for handling the most important customer accounts in a company. These accounts make up the highest percentage of company income, and the key account specialist must build and maintain a strong relationship with the customer. They will be the lead point of contact for all key matters, anticipate the customer’s needs, work within the company to ensure deadlines for the customer are met, and help the customer succeed. The key account specialist will also bring in new business from existing customers or contacts and will develop new relationships with potential customers Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition Acquiring a thorough understanding of key customer needs and requirements **What You 'll work on** * Develop an
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