KeyAccountRep–CustomerService

**Overview:** We are seeking a detail-oriented and customer-focused Supply Chain professional specializing in Export operations and Customer Service to manage end-to-end export operations. This role serves as the primary point of contact for international customers, ensuring smooth order processing, timely shipments, and compliance with global trade regulations. **What’s in it for you:** * Opportunity to work in a dynamic, international business environment * Exposure to global logistics, trade regulations, and cross-functional collaboration * Develop expertise in export operations and customer relationship management * Be part of a team that values accuracy, efficiency, and customer satisfaction * Career growth opportunities within supply chain and international trade functions **What will you do:** * Act as the main point of contact for export customers regarding orders, shipments, and documentation * Manage end-to-end export order processing (direct & drop shipments) from receipt to final delivery * Coordinate with logistics teams, freight forwarders, and shipping lines to ensure timely dispatch * Prepare, review, and track export documentation accurately * Ensure compliance with international trade regulations, customer requirements, and company policies * Monitor shipments and proactively communicate updates, delays, or issues to customers * Investigate and resolve customer complaints related to delivery, documentation, or discrepancies * Escalate critical issues and follow through until full resolution * Maintain accurate customer and shipment records in ERP systems * Collaborate with Sales, Finance, Warehouse, and Logistics teams to support export operations * Support invoicing accuracy and follow up on export-related customer queries * Meet defined service level agreements (SLAs) and performance targets **Minimum Qualifications:** * Experience in Export Customer Service, International Trade, or Logistics * Strong understanding of export processes and interna