Bernhard Rothfos Intercafé AG
Green Coffee
KeyAccountManagerGreenCoffee
“Key Account Manager - Green Coffee at Bernhard Rothfos Intercafé AG. Skills: Key Account Management, Green Coffee, Customer Relationship Management, Cross-functional Coordination. Act as primary interface between origin teams, international. Manage long-term relationships with strategically important global customers”
What You'll Achieve.
Ensure high customer satisfaction; Drive revenue through consultative sales; Drive revenue through account development; Ensure customer requirements delivered; Ensure consistency across origins; Ensure transparency across origins; Ensure reliability across origins
Industry & Context.
Solution-driven working style; Risk identification; Bottleneck identification; Dependency identification
Willingness to travel internationally
What They're Looking For.
Must Have
5-7 years experience in key account management, 5-7 years experience in sales, 5-7 years experience in trading, 5-7 years experience in supply chain roles, Experience in coffee sector, Experience in agricultural commodities sector, Bachelor's degree in Business Administration, Bachelor's degree in Marketing, Bachelor's degree in Sales, Bachelor's degree in related field, Understanding of green coffee value chain, Proven ability to manage complex stakeholder environments, High customer orientation, Structured working style, Solution-driven working style, Communication skills, Coordination skills, Analytical mindset, Confidence in working with volumes, Confidence in working with contracts, Confidence in working with operational data, Ability to build trust with executive-level stakeholders, Experience working in international teams, Experience working in cross-functional teams, Fluent in English
Nice to Have
Understanding of green coffee value chain including origin exposure, Fluent in Spanish, Fluent in Portuguese, Fluent in German
What You'll Do.
Act as primary interface between origin teams
Manage long-term relationships with strategically important global customers
Develop long-term relationships with strategically important global customers
Translate customer requirements into clear internal briefs
Coordinate execution across trading
Connect vertically integrated supply chains in origin and
Coordinate execution across logistics and supply chain
Coordinate execution across business execution
Coordinate execution across quality
Coordinate execution across food safety
Coordinate execution across sustainability
Coordinate execution across compliance
Coordinate execution across risk management
Coordinate execution across finance
Identify business opportunities for origin companies
Identify business opportunities for profit centers
Monitor customer satisfaction
Proactively resolve issues
Analyze market trends
Analyze competitor activities
Analyze customer needs
Prepare customer meetings
Conduct customer meetings
Prepare customer presentations
Conduct customer presentations
Prepare contract negotiations
Conduct contract negotiations
Coordinate volumes from origin to customer
Coordinate qualities from origin to customer
Coordinate origins from origin to customer
Coordinate timelines from origin to customer
Coordinate specifications from origin to customer
Ensure reliable delivery
Ensure transparency throughout order lifecycle
Ensure consistency throughout order lifecycle
Proactively identify risks
Proactively identify bottlenecks
Proactively identify dependencies
Drive solutions with stakeholders
Support contract execution
Support pricing logic
Support change management throughout season
Prepare customer-related analyses
Prepare performance reviews
Prepare decision documents for management
Continuously improve cross-functional collaboration
Continuously improve process efficiency
How You'll Work.
Team & Collaboration
Cross-functional coordination; Internal stakeholder management; Origin teams; International customers; Trading; Logistics; Quality; Food safety; Sustainability; Compliance; Risk management; Finance
Communication Scope
Customer meetings; Presentations; Contract negotiations
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