KeyAccountManager-GermanSpeaker

**About Planet** Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry. With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider. Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world. Headquartered in London with over 2,500 employees across six continents, Planet supports over 800,000 customers in more than 120 markets. Visit our webpage to get to know us better: [https://www.weareplanet.com/hospitality](https://www.weareplanet.com/hospitality) **Role overview** We are seeking a seasoned **Key****Account Manager - German Manager** to manage and grow relationships with our most strategic hotel customers across the **DACH** region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions. **Who you are** * The ideal candidate will be fluent in**German and English,** additionally**** Swedish, additionally Swedish, Danish or Norwegian would be a plus * With a strong understanding of hotel operations and hospitality technology * Will bring a customer-first mindset focused on **retention, growth, and strategic partnership** **What you will do** * **Strategic Account Management** : Own and manage relationships with a portfolio of high-value hotel customers. * **Retention & Value Delivery**: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement. * **Customer Escalations** : Act as the primary escalation point for strategic customers; resolve issues swiftly