Whip Around
SaaS
KeyAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Key Account Manager at Whip Around. Skills: Account management, Revenue generation, Customer outcomes, Executive relationships. Develop strategic account plans. Build account growth strategies”
What You'll Achieve.
Maximize Net Revenue Retention (NRR); Maximize expansion ARR; Maximize product adoption; Maximize referenceability; Ensure customers achieve outcomes; Drive Expansion Growth; Close expansion opportunities; Deliver Customer Business Outcomes; Realize measurable value; Build Executive-Level Relationships; Establish trusted advisor status
Industry & Context.
Problem solve; Remove barriers; Analytical thinker
What They're Looking For.
Must Have
6+ years enterprise SaaS, Supply Chain application software, Fleet Management SaaS solutions, Subscription / recurring revenue models, Complex stakeholder environments, Contract negotiations, Expansion pipeline development, Executive selling / advisory engagement
Nice to Have
Executive alignment, Customer outcomes, Account expansion, Long-term account value creation, Net Revenue Retention (NRR), Expansion ARR, Product adoption, Referenceability
What You'll Do.
Develop strategic account plans
Build account growth strategies
Map customer organizational structures
Identify whitespace opportunities
Identify competitive threats
Execute account reviews
Own commercial strategy
Generate expansion pipeline
Own expansion opportunities
Negotiate commercial terms
Negotiate contract structures
Serve as commercial relationship owner
Build trust with stakeholders
Plan executive business reviews
Drive executive business reviews
Accountable for critical customer issues
Coordinate internal executive engagement
How You'll Work.
Team & Collaboration
Partner with Customer Success Team; Cross-functional collaboration; Rallying teams to problem solve; Partner with Customer Success
Communication Scope
Presenting to stakeholders; Executive presentations; Client meetings
Full Job Description
The**Key Account Manager (KAM)** owns developing strategic customer relationships with a portfolio of high-value accounts with accountability for account expansion, executive alignment, customer outcomes, and long-term account value creation. The KAM operates as the CEO of their assigned accounts, ensuring customers achieve measurable business outcomes while maximizing Net Revenue Retention (NRR), expansion ARR, product adoption, and referenceability. **Role Objectives** 1\. Drive Expansion Growth Identify, develop, and close expansion opportunities Measures: * Expansion ARR * Upsell / Cross-sell Pipeline * NRR Contribution * Product Attach Rate * Wallet Share Growth 2\. Deliver Customer Business Outcomes Ensure customers realize measurable operational and financial value Measures: * Customer Health Scores * Outcome Achievement * Adoption / Utilization * Time-to-Value * Executive Satisfaction 3\. Build Executive-Level Relationships Establish trusted advisor status across customer leadership teams Measures: * Executive Sponsor Coverage * Multi-threaded Relationships * Referenceability * QBR & EBR participation **Key Responsibilities** Account Strategy & Planning * Develop and maintain multi-year strategic account plans * Build account growth strategies aligned to customer business priorities * Map customer organizational structures, buying centers, and influencers * Identify whitespace opportunities and competitive threats * Partner with Customer Success Team to execute quarterly and annual account reviews Revenue Growth & Commercial Ownership * Own commercial strategy for assigned accounts * Generate expansion pipeline * Own large expansion opportunities within renewal cycles * Negotiate pricing, commercial terms, and contract structures Customer Relationship Development * Serve as commercial relationship owner * Build trust across operational, IT, business, and executive stakeholders * Partners with CS Manager to plan and drive executive business reviews (EBRs/QBRs
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