KeyAccountManager

AT NORD SECURITY’S B2B TEAM, WE BUILD CYBERSECURITY PRODUCTS THAT ENABLE BUSINESSES TO PROTECT THEMSELVES AND THEIR DATA. From product and engineering to sales, marketing, and data — our teams work closely together to deliver secure, scalable solutions trusted by companies around the world. Your impact? Empowering businesses everywhere to keep their people, systems, and data safe. The B2B Commercial Team is the engine driving Nord Security’s growth in the corporate cybersecurity sector. Our focus is on strategic partnerships and integrations. Engaging with clients and delivering impactful business solutions that secure their digital presence – this is what fuels our drive and success. MAIN RESPONSIBILITIES - Develop and maintain strong relationships with key customers to understand their business needs and objectives; - Provide ongoing account management and sales support to the existing customer base to ensure their retention; - Identify and pursue new sales opportunities within existing accounts; - Keep customers informed about product updates, new features, and enhancements; - Manage customer relationship data effectively within the CRM system (e.g.., Salesforce); - Collaborate cross-functionally with other departments to ensure customer success and satisfaction; - Document processes, customer interactions, and best practices to ensure knowledge sharing and consistency; - Contribute to the continuous improvement of customer engagement strategies and initiatives.     CORE REQUIREMENTS - Strong knowledge of customer relationship management and sales principles; - Proven experience in a B2B or sales environment, preferably in technology or SaaS sectors; - Excellent written and verbal communication skills in English; - Ability to understand customer needs, deliver value, and build long-term partnerships; - Proactive, self-motivated, and capable of identifying upsell and cross-sell opportunities of different B2B products; - Experience using CRM software (e.g., Salesfo