Kone
KeyAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Key Account Manager at Kone. Skills: Revenue Growth, Customer Retention, Strategic Partnerships, Account Management, Business Development, Sales, Negotiation, Contract Management. Driving revenue growth, retention, and strategic partnerships between KONE and our customers at a senior level.. Serving as the main point of contact for customers.”
What You'll Achieve.
Driving revenue growth; Customer retention; Maximise profitability; Achieving revenue targets
Industry & Context.
Analytical skills to analyze complex business problems and develop effective, long-term solutions; Adaptability and problem-solving skills
What They're Looking For.
Must Have
Minimum 5-years’ experience in Account Management or Business Development is essential., Ability to develop high level relationship between the customers companies at a senior level and deal with escalations., Demonstrated success in managing high-value portfolios and achieving revenue targets., Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and good knowledge of contractual and financial terms., Experience in maintaining and developing existing customer accounts., Ability to communicate features advantages, benefits, and value to different customers’ needs and tailor Kone solutions accordingly., Ability to build rapport and collaborate with others within KONE and externally and drive performance / delivery., Aptitude in networking and building relationships at all levels., Adaptability and problem-solving skills., Effective communication skills together with good written and spoken English., Good IT skills
Nice to Have
A Sales background is desirable., Preference for Salesforce, SAP knowledge is desirable.
What You'll Do.
Driving revenue growth
and strategic partnerships between KONE and our customers at a senior level.
Serving as the main point of contact for customers.
Negotiating complex contracts.
Leading long-term account strategies.
Overseeing client satisfaction to maximise profitability with lifts and escalators.
and close new business opportunities (cross-selling/upselling) within existing accounts.
Creating and managing sales leads and opportunities in your customer base with the account teams.
Sharing customer knowledge and contacts to support other account team members to win business.
Creating value propositions with clearly described benefits of KONE solutions for customer’s needs.
Accountable for national or frame agreements and managing the customer’s contract portfolio.
Developing the profitability of the customers’ business with KONE according to the account plan.
Developing market intelligence and customer insight to develop credibility and a competitive advantage.
Canvassing new business whilst ensuring you retain and grow existing accounts.
Negotiating and re-new contracts.
Collaborating with operational service teams to help coordinate service completions on a weekly
How You'll Work.
Team & Collaboration
Sharing customer knowledge and contacts to support other account team members to win business.; Collaborating with operational service teams to help coordinate service completions on a weekly, monthly, and annual basis.; Ability to build rapport and collaborate with others within KONE and externally and drive performance / delivery.
Communication Scope
Effective communication skills; Good written and spoken English; Presentations
Full Job Description
Purpose The Key Account Manager is responsible for driving revenue growth, retention, and strategic partnerships between KONE and our customers at a senior level and serve as the main point of contact, negotiating complex contracts, leading long-term account strategies, and overseeing client satisfaction to maximise profitability with lifts and escalators. Key Responsibilities: * Identify, pursue, and close new business opportunities (cross-selling/upselling) within existing accounts. * Creating and managing sales leads and opportunities in your customer base with the account teams. * Sharing customer knowledge and contacts to support other account team members to win business. * Creating value propositions with clearly described benefits of KONE solutions for customer’s needs. * Accountable for national or frame agreements and managing the customer’s contract portfolio. * Developing the profitability of the customers’ business with KONE according to the account plan. * Developing market intelligence and customer insight to develop credibility and a competitive advantage. * Canvassing new business whilst ensuring you retain and grow existing accounts. * Negotiating and re-new contracts. * Collaborating with operational service teams to help coordinate service completions on a weekly, monthly, and annual basis. Skills and experience required: * Minimum 5-years’ experience in Account Management or Business Development is essential. * Ability to develop high level relationship between the customers companies at a senior level and deal with escalations. * A Sales background is desirable. * Demonstrated success in managing high-value portfolios and achieving revenue targets. * Strong analytical skills to analyze complex business problems and develop effective, long-term solutions * Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and good knowledge of contractual and financial terms. * Experience in ma
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