Jobber
SaaS
KeyAccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Key Account Manager at Jobber. Skills: account management, customer success, sales, revenue targets, retention goals, communication, presentation, negotiation, analytical, problem-solving, consultative mindset, challenger sales methodology. Manage a portfolio of ~300 high-value accounts. retaining customers and preventing churn”
What You'll Achieve.
retaining customers and preventing churn; growing Gross Payment Volume (the dollar amount processed through Jobber Payments); upselling plan upgrades and add-ons that create real value; Drive GPV growth across your portfolio; Increase the gross payment volume of your assigned accounts; increase the overall customer lifetime value; cross sell other potential Jobber products
Industry & Context.
analytical and problem-solving skills; live problem-solving
What They're Looking For.
Must Have
Demonstrated success in in account management, customer success, or sales in a B2B software environment, Proven track record of over-achieving and exceeding revenue targets and retention goals, Excellent communication, presentation, and negotiation skills, analytical and problem-solving skills, Ability to work independently and as part of a team, Client-focused consultative mindset, Proficiency with the challenger sales methodology, Familiarity with Jobber's products and services
Nice to Have
fintech experience preferred, Experience working with or in the home services industry
What You'll Do.
Manage a portfolio of ~300 high-value accounts
retaining customers and preventing churn
growing Gross Payment Volume (the dollar amount processed through Jobber Payments)
upselling plan upgrades and add-ons that create real value
Drive GPV growth across your portfolio by identifying value opportunities for clients to process more through Jobber Payments
consultative relationships with key clients
Conduct regular business reviews and strategic planning sessions with key clients
providing insights and recommendations on how to optimize their use of Jobber's products and services
particularly those related to payments
Guide customers to take action
bringing a bias toward live problem-solving on calls
Identify and drive upsell and cross-sell opportunities
with a focus on expansion and increasing customer lifetime value
Increase the gross payment volume of your assigned accounts
as well as the overall customer lifetime value as well as cross sell other potential Jobber products
Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
Develop and implement best practices and processes for the Key Account Management department
mentor and coach other team members
How You'll Work.
Team & Collaboration
Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience; work as part of a team
Communication Scope
communication; presentation; negotiation
Full Job Description
ARE YOU A PERSON THAT WANTS TO EMPOWER SMALL BUSINESSES? Then Jobber might be the place for you! We’re looking for Key Account Managers on the Key Account Management team to join our incredible Sales department! Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=ahVf4AjYlh4. The Team: Our Key Account Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful. This team lives the values of Be Humble, Be Supportive and Give a Shit in everything they do. They celebrate, motivate, and challenge each other daily. They are never satisfied, always looking for ways to improve their skills, build relationships with our customers, and
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