Evolution
online casino entertainment
KeyAccountManager
Neural analysis suggests this role is
optimal for mid candidates.
“Key Account Manager at Evolution. Skills: key account management, customer relationship management, revenue growth. developing, maintaining, and expanding key account management activities. Acting as the primary liaison between Evolution Group and its clients”
What You'll Achieve.
ensure the timely and effective delivery of products and solutions; driving revenue growth and content sales; promote retention and long-term loyalty; ensure satisfaction with services provided; ensure optimal use of products and services; ensure effective tracking and reporting; ensure desired outcomes; enhance customer success initiatives; maximise revenue opportunities; grow revenue within managed accounts
Industry & Context.
proactively address areas of concern; Identify and escalate process challenges and service issues
Willingness and ability to travel as required
What They're Looking For.
Must Have
3-5 years’ experience in sales, account management, relationship management, or a similar role, Fluency in English, Above-average proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), self-motivation with the ability to exercise independent judgment, Excellent planning, organisational, and time-management skills, Results-driven mindset with a commercial focus, Willingness and ability to travel as required, Excellent written and verbal communication skills
Nice to Have
Experience in the iGaming industry, A bachelor’s degree in economics, Business Management, or a related field, additional languages, Cape Town candidates will also be considered
What You'll Do.
and expanding key account management activities
Acting as the primary liaison between Evolution Group and its clients
ensure the timely and effective delivery of products and solutions
driving revenue growth and content sales
Develop and maintain customer relationships to promote retention and long-term loyalty
Work closely with customers to ensure satisfaction with services provided and proactively address areas of concern
Provide technical support to customers to ensure optimal use of products and services
Accurately update and document all account-related activities in internal systems
Plan and facilitate client meetings
Conduct research and analysis of client feedback
monitoring new and existing projects
Identify and escalate process challenges and service issues
Gather and analyse customer feedback
benchmarking against industry best practices
Develop a thorough understanding of the Company’s products
and value propositions
Acquire a understanding of client businesses and key stakeholders
Advise customers on the most effective ways to utilise products and solutions
Manage information flow and communication between key clients and internal teams
preparation of weekly and monthly reports
Identify upselling and cross-selling opportunities to grow revenue within managed accounts
How You'll Work.
Team & Collaboration
Maintain effective working relationships with internal stakeholders, including sales, marketing, design, creative, advertising, logistics, and management teams; Manage information flow and communication between key clients and internal teams
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
planning, organisational, time-management
Full Job Description
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 40 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. The ideal candidate is a passionate, self-motivated, and detail-oriented professional who is committed to the success of our customers. The role is responsible for developing, maintaining, and expanding key account management activities. Acting as the primary liaison between Evolution Group and its clients, the successful candidate will ensure the timely and effective delivery of products and solutions, while driving revenue growth and content sales. Key Responsibilities * Develop and maintain strong customer relationships to promote retention and long-term loyalty. * Work closely with customers to ensure satisfaction with services provided and proactively address areas of concern. * Provide technical support to customers to ensure optimal use of products and services. * Accurately update and document all account-related activities in internal systems to ensure effective tracking and reporting. * Plan and facilitate client meetings, presentations, and events to educate customers on Evolution’s products, services, and benefits. * Conduct research and analysis of client feedback, monitoring new and existing projects to ensure desired outcomes. * Identify and escalate process challenges and service issues to the sales and marketing teams where appropriate. * Maintain effective working relationships with internal stakeholders, including sales, marketing, design, creative, advertising, logistics, and managem
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