KeyAccountManager

About DAT DAT Freight Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit www.DAT.com Application Deadline: 7/15/2026 The Opportunity DAT is looking for a Key Account Manager to join our Enterprise Sales Team. The Key Account Manager (KAM) is responsible for overseeing a portfolio of high-value accounts, driving client satisfaction, and maximizing revenue retention and growth. This role focuses on maintaining strong relationships, executing tactical and strategic initiatives, and managing the entire post-contract lifecycle, from initial commitment validation through to renewal and expansion. The KAM balances client retention with proactive growth opportunities, including upselling and cross-selling What You’ll Do Account Portfolio Management Portfolio Size: Manage a designated portfolio of 150 to 200 high-value accounts. Client Retention & Growth: Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell). Relationship Management: Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets. Issue Resolution: Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations). Consultative Selling: Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges. Internal Collaboration and Advocacy: Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end cu