Capi

FinTech

KeyAccountManager

$12000–18000k ~AI est. Dakar, Senegal FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Key Account Manager at Capi. Skills: Key Account Management, Relationship management, Revenue generation, Customer success. Own and grow relationships. Identify growth opportunities”

What You'll Achieve.

Drive retention; Drive revenue expansion; Drive customer satisfaction

Industry & Context.

FinTech
Eligibility Requirements

Field-oriented role, Office work in Africa, Regular client visits, Split time between

What They're Looking For.

Must Have

3-5 years Key Account Management, 3-5 years Business Development, 3-5 years Sales roles, Proven track record client relationships, Proven track record revenue growth, Experience working emerging markets, Fluent in French, Professional proficiency in English

Nice to Have

Experience in fintech, Experience in banking, Experience in international payments, Experience in B2B SaaS, Experience in early-stage startups, Experience in top-tier consultancy, Experience in fast-growth fintech, Local languages a plus

What You'll Do.

Own and grow relationships

Identify growth opportunities

Act as trusted partner

Advocate for client needs

Drive revenue expansion

Drive customer satisfaction

Build and maintain relationships

Ensure client success

Increase transaction volume

Expand product adoption

Develop account plans

Track account performance

Monitor client satisfaction

Ensure value proposition

Maintain client loyalty

Drive client reactivation

Anticipate client challenges

Resolve client challenges

Ensure platform leverage

Conduct business reviews

Conduct optimization sessions

Turn feedback into insights

Enhance customer experience

Inform product improvements

Work with product teams

Work with operations teams

Work with compliance teams

Ensure seamless client journey

Ensure localized solutions

Serve as voice of customer

Influence product evolution

Influence process evolution

Gather competitive intelligence

Share market insights

Strengthen market position

Document success stories

Build scalable playbooks

Improve account management

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal teams; Product teams; Operations teams; Compliance teams

Communication Scope

Client communication

Full Job Description

Capi http://www.capimoney.com/ is building the financial infrastructure for emerging markets trade. Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe, and Remitly, we’re building the financial infrastructure that emerging markets deserve. Our mission is to grow GDP in emerging markets by making the global financial system fairer and more accessible. We’re tackling global trade, making it easier for importers to pay their international suppliers. Our platform enables businesses to expand rapidly, create jobs, and be engines of prosperity for their countries. Our team is made up of approx 100 people across 10 countries; we are a group of a highly-ambitious, get-it-done people, who like to work hard on something that has a tangible impact in the world. And we’re looking for more people to join our team! Take a look through Capi’s mission & values. https://capimoney.com/mission-and-values ABOUT THE COMMERCIAL TEAM Our commercial team is the heartbeat of Capi - a collective of curious, driven, and hands-on builders. They’re constantly out in the field, meeting customers, uncovering their challenges, and designing real solutions that make cross-border payments simpler and faster. Powered by HubSpot, they stay structured and data-minded, transforming each interaction into insight, and every insight into growth. They thrive with an entrepreneurial spirit - self-starters who take ownership, rely on data to guide decisions, and are passionate about supporting businesses in navigating their international payment challenges. ROLE OVERVIEW We are seeking a strategic and customer-obsessed Key Account Manager to own and grow relationships with Capi’s most important corporate clients. This role blends commercial strategy, relationship management, and customer success to ensure that our top clients derive maximum value from Capi’s international payments platform. You will identify growth opportunities wit

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