Capi

Financial Services

KeyAccountManager

$11000–18000k ~AI est. Cotonou, Benin FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Key Account Manager at Capi. Skills: Key Account Management, Revenue growth, Client relationships. Own and grow relationships. Identify growth opportunities”

What You'll Achieve.

Ensure long-term success; Drive retention; Drive revenue expansion; Drive customer satisfaction; Increase transaction volume; Expand product adoption

Industry & Context.

Financial Services
Problems you'll solve

Analytical mindset

Eligibility Requirements

Field-oriented role, Office work in Africa, Regular client visits, Split time office/field, Travel nationwide

What They're Looking For.

Must Have

Minimum 5 years Key Account Management, Minimum 5 years Business Development, Minimum 5 years Sales roles, Proven track record senior-level client relationships, Proven track record driving revenue growth, Experience working in emerging markets, Fluent in French, Professional proficiency in English

Nice to Have

Experience in fintech, Experience in banking, Experience in international payments, Experience in B2B SaaS, Experience in early-stage VC-backed startups, Experience in top-tier consultancy, Experience in fast-growth fintech environments, Local languages proficiency a plus

What You'll Do.

Own and grow relationships

Identify growth opportunities

Act as trusted partner

Advocate for client needs

Drive revenue expansion

Drive customer satisfaction

Build and maintain trusted relationships

Ensure long-term success

Increase transaction volume

Expand product adoption

Develop account plans

Track account performance

Monitor client satisfaction

Ensure value proposition remains differentiated

Proactively engage clients

Maintain client loyalty

Drive client reactivation

Anticipate client challenges

Collaborate with internal teams

Resolve client challenges quickly

Ensure customers leverage platform

Conduct business reviews

Conduct optimization sessions

Turn client feedback into insights

Enhance customer experience

Inform product improvements

Work closely with product teams

Work closely with operations teams

Work closely with compliance teams

Ensure seamless client journey

Provide localized solutions

Serve as voice of customer

Ensure feedback influences product

Ensure feedback influences process

Gather competitive intelligence

Share market insights

Strengthen Capi's position

Document success stories

Build scalable playbooks

Improve account management practices

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal teams; Product teams; Operations teams; Compliance teams

Communication Scope

Client meetings; Business reviews; Optimization sessions

Full Job Description

Capi http://www.capimoney.com/ is building the financial infrastructure for emerging markets trade. Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe, and Remitly, we’re building the financial infrastructure that emerging markets deserve. Our mission is to grow GDP in emerging markets by making the global financial system fairer and more accessible. We’re tackling global trade, making it easier for importers to pay their international suppliers. Our platform enables businesses to expand rapidly, create jobs, and be engines of prosperity for their countries. Our team is made up of approx 100 people across 10 countries; we are a group of a highly-ambitious, get-it-done people, who like to work hard on something that has a tangible impact in the world. And we’re looking for more people to join our team! Take a look through Capi’s mission & values. https://capimoney.com/mission-and-values ABOUT THE COMMERCIAL TEAM Our commercial team is the heartbeat of Capi - a collective of curious, driven, and hands-on builders. They’re constantly out in the field, meeting customers, uncovering their challenges, and designing real solutions that make cross-border payments simpler and faster. Powered by HubSpot, they stay structured and data-minded, transforming each interaction into insight, and every insight into growth. They thrive with an entrepreneurial spirit - self-starters who take ownership, rely on data to guide decisions, and are passionate about supporting businesses in navigating their international payment challenges. ROLE OVERVIEW We are seeking a strategic and customer-obsessed Key Account Manager to own and grow relationships with Capi’s most important corporate clients. This role blends commercial strategy, relationship management, and customer success to ensure that our top clients derive maximum value from Capi’s international payments platform. You will identify growth opportunities wit

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