Capi
Financial Services
KeyAccountManager
Neural analysis suggests this role is
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“Key Account Manager at Capi. Skills: Key Account Management, Revenue growth, Client relationships. Own and grow relationships. Identify growth opportunities”
What You'll Achieve.
Ensure long-term success; Drive retention; Drive revenue expansion; Drive customer satisfaction; Increase transaction volume; Expand product adoption
Industry & Context.
Analytical mindset
Field-oriented role, Office work in Africa, Regular client visits, Split time office/field, Travel nationwide
What They're Looking For.
Must Have
Minimum 5 years Key Account Management, Minimum 5 years Business Development, Minimum 5 years Sales roles, Proven track record senior-level client relationships, Proven track record driving revenue growth, Experience working in emerging markets, Fluent in French, Professional proficiency in English
Nice to Have
Experience in fintech, Experience in banking, Experience in international payments, Experience in B2B SaaS, Experience in early-stage VC-backed startups, Experience in top-tier consultancy, Experience in fast-growth fintech environments, Local languages proficiency a plus
What You'll Do.
Own and grow relationships
Identify growth opportunities
Act as trusted partner
Advocate for client needs
Drive revenue expansion
Drive customer satisfaction
Build and maintain trusted relationships
Ensure long-term success
Increase transaction volume
Expand product adoption
Develop account plans
Track account performance
Monitor client satisfaction
Ensure value proposition remains differentiated
Proactively engage clients
Maintain client loyalty
Drive client reactivation
Anticipate client challenges
Collaborate with internal teams
Resolve client challenges quickly
Ensure customers leverage platform
Conduct business reviews
Conduct optimization sessions
Turn client feedback into insights
Enhance customer experience
Inform product improvements
Work closely with product teams
Work closely with operations teams
Work closely with compliance teams
Ensure seamless client journey
Provide localized solutions
Serve as voice of customer
Ensure feedback influences product
Ensure feedback influences process
Gather competitive intelligence
Share market insights
Strengthen Capi's position
Document success stories
Build scalable playbooks
Improve account management practices
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Product teams; Operations teams; Compliance teams
Communication Scope
Client meetings; Business reviews; Optimization sessions
Full Job Description
Capi http://www.capimoney.com/ is building the financial infrastructure for emerging markets trade. Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe, and Remitly, we’re building the financial infrastructure that emerging markets deserve. Our mission is to grow GDP in emerging markets by making the global financial system fairer and more accessible. We’re tackling global trade, making it easier for importers to pay their international suppliers. Our platform enables businesses to expand rapidly, create jobs, and be engines of prosperity for their countries. Our team is made up of approx 100 people across 10 countries; we are a group of a highly-ambitious, get-it-done people, who like to work hard on something that has a tangible impact in the world. And we’re looking for more people to join our team! Take a look through Capi’s mission & values. https://capimoney.com/mission-and-values ABOUT THE COMMERCIAL TEAM Our commercial team is the heartbeat of Capi - a collective of curious, driven, and hands-on builders. They’re constantly out in the field, meeting customers, uncovering their challenges, and designing real solutions that make cross-border payments simpler and faster. Powered by HubSpot, they stay structured and data-minded, transforming each interaction into insight, and every insight into growth. They thrive with an entrepreneurial spirit - self-starters who take ownership, rely on data to guide decisions, and are passionate about supporting businesses in navigating their international payment challenges. ROLE OVERVIEW We are seeking a strategic and customer-obsessed Key Account Manager to own and grow relationships with Capi’s most important corporate clients. This role blends commercial strategy, relationship management, and customer success to ensure that our top clients derive maximum value from Capi’s international payments platform. You will identify growth opportunities wit
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