Alan
Healthcare
KeyAccountManager
“Key Account Manager at Alan. Skills: customer relationship management, account management, negotiation, upselling, cross-selling. Handle a portfolio of strategic accounts and flagships companies. Build and maintain customer relationships with key stakeholders”
What You'll Achieve.
make our key accounts stay and grow with Alan; achieve their goals through Alan; generate massive adoption by employees and admins
Industry & Context.
Excellent analytical and problem-solving skills; ability to create data-based reports
What They're Looking For.
Must Have
At least 5 years of experience in a customer-facing role, Experience working with companies of more than 150 employees, Fluency in Dutch and English, negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency, Excellent analytical and problem-solving skills, with the ability to create data-based reports, Great active listening skills and exceptional follow-up abilities, Growth mindset with a interest in the healthcare sector and willingness to develop in-depth market understanding
Nice to Have
French fluency is also a plus, previous experience in Insurance or any industry linked to benefits
What You'll Do.
Handle a portfolio of strategic accounts and flagships companies
Build and maintain customer relationships with key stakeholders
Proactively identify potential signals of dissatisfaction and implement solutions to answer them
Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
Analyze and present consumption reports to customers through business reviews
Identify and execute out-of-the-box initiatives to engage our existing customers
Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points
Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
Participate in the evolution of our products and services
acting as the voice of our customers when discussing with Product teams
Support new customer acquisition
by promoting our Key Account Management program to prospects and partnering with Sales teams
How You'll Work.
Team & Collaboration
partnering with Sales teams; discussing with Product teams
Communication Scope
active listening skills; exceptional follow-up abilities; negotiation; positive lobbying skills
Applying for this Key Account Manager role?
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