Acquia
Technology
KeyAccountManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Key Account Manager at Acquia. Skills: Account management, Customer success, Sales, Upsell. Exceed quarterly renewal and upsell goals. Maintain solid relationships with customers”
What You'll Achieve.
Deliver against renewal targets; Deliver against upsell targets; Develop mitigating customer escalations; Develop mitigating customer risks; Create positive customer experience; Result in subscription renewal; Result in account growth
Industry & Context.
What They're Looking For.
Must Have
3-5 years sales/account management, Technology company experience, Renewal forecasting, Analytical skills, MS Office/G Suite knowledge, SFDC, Gainsight, Jira experience
Nice to Have
Education and government experience a plus, Procuring contracts with educational institutions/government preferred, Experience with AI tools
What You'll Do.
Exceed quarterly renewal and upsell goals
Maintain solid relationships with customers
Ownership of customers’ success
Guide customers through onboarding
Maintain control of account direction
Build relationships with strategic leadership
Identify new opportunities
Drive opportunities to a close
Coordinate with business users and procurement
Ensure timely renewals
Update and maintain Sales database
Proactively drive accounts with minimal oversight
Generate trusted relationships with customers
Manage multiple systems and administration
How You'll Work.
Team & Collaboration
Cross-departmental relationships; Internal teams collaboration; Sales & Pre-Sales coordination; Technical Support coordination; Customer Success coordination; Professional Services coordination; Operations coordination; Finance coordination
Communication Scope
Verbal communication; Written communication
Full Job Description
About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. We are seeking an ambitious Key Account Manager responsible for delivering against renewal and upsell targets as well as developing mitigating customer escalations and risks with the appropriate sense of urgency, and building strong cross-departmental relationships with other stakeholders in the organization. You will become the customer’s advocate within Acquia, creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. You will work directly with Sales & Pre-Sales, Technical Support, Customer Success, Professional Services, Operations and Finance. This position is designed for an individual who has account management experience, a high attention to detail and strives for customer satisfaction. The ideal candidate will have past experience working fo
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