ADCI MAA
Customer Service, amazon customer service
KDPSupportAnalyst
“KDP Support Analyst at ADCI MAA. Skills: Customer support, Problem resolution. Process and respond to email, phone, and chat. Demonstrate clear and polite written and verbal communication”
What You'll Achieve.
Meet or exceed quality goals; Meet or exceed productivity goals; Meet or exceed time management goals
Industry & Context.
Troubleshoot; Research issues; Identify problems; Understand problems; Categorize issues; Document issues; Replicate issues
Work from office
What They're Looking For.
Must Have
1 year experience handling customer inquiries, Adequate communication skills, Computer navigation skills, Basic understanding of website/web browser and internet, Analytical skills, Research, replicate, categorize, and document customer issues, Use data and research to inform action/resolutions, High speed internet services
Nice to Have
Additional computer skills certifications, Experience in web-enabled software products or services, Understand complex problems and respond to authors, Basic familiarity with web technologies and HTML, Analytical skills required, Understand problems authors are facing, Categorize, document, and decide escalation, Detail-oriented and process-focused, Follow process and document interactions, College graduates
What You'll Do.
Process and respond to email
Demonstrate clear and polite written and verbal communication
Maintain a positive and professional demeanor
Meet or exceed quality
Follow site performance and behavior expectations
Demonstrate sense of urgency for response times and
Follow company policies and processes
Use customer service tools and software to troubleshoot
Provide accurate response
Create exceptional customer experience
Escalate customer issues appropriately and timely
Proactively communicate system & process issues
Proactively strive to drive improvement to internal and
Enhance customer experience
Contact appropriate teams for systemic issues
Follow processes and document research & interactions
How You'll Work.
Communication Scope
Written communication; Verbal communication
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