AutoTrader.ca
Technology
JuniorUserSupportEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior User Support Engineer at AutoTrader.ca. Skills: User support, Technical troubleshooting, Customer service. Provide technical support. Assist with IT incidents”
What You'll Achieve.
Deliver great user experience; Improve user experience with IT tools
Industry & Context.
Troubleshoot issues; Resolve technical issues; Problem-solving skills
3-4 days in office
What They're Looking For.
Must Have
Diploma/degree in Computer Science, Basic familiarity with Windows, Basic familiarity with macOS, Foundational understanding of computer hardware, Foundational understanding of mobile devices
Nice to Have
Exposure to Microsoft 365 tools, Familiarity with collaboration tools like Zoom, Interest in learning Active Directory, Interest in learning Okta, Interest in AI, Interest in learning how AI can support IT operations, Openness to experimenting with new tools, Openness to experimenting with automation ideas
What You'll Do.
Provide technical support
Assist with IT incidents
Assist with service requests
Assist with user inquiries
Set up mobile devices
Configure mobile devices
Support mobile devices
Configure applications
Manage support tickets
Prioritize support tickets
Resolve technical issues
Create support documentation
Update support documentation
Support onboarding activities
Support offboarding activities
Follow IT security policies
Provide basic guidance
Improve user experience
How You'll Work.
Team & Collaboration
Work closely with IT; Work closely with engineering; Collaborate with IT team members
Communication Scope
User inquiries; Basic guidance
Process & Methodology
Prioritize tickets
Full Job Description
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Learn more at tradercorporation.com. We’re looking for a motivated Junior User Support Engineer to join our IT team (6-month contract) Location: Toronto Work Type: Hybrid (3-4 days in office) About the Role In this role, you’ll gain hands-on experience supporting internal employees while developing your technical and customer service skills. You’ll work closely with experienced IT and engineering team members to troubleshoot issues, learn best practices, and contribute to delivering a great user experience. What You’ll Do Provide friendly and responsive technical support to end users, both onsite and remotely Assist with handling IT incidents, service requests, and user inquiries Help set up, configure, and support Windows and macOS laptops, mobile devices, and applications Learn to manage and prioritize support tickets within defined service levels Document issues, solutions, and updates in the service management system Collaborate with IT team members to resolve technical issues and escalations Contribute to creating and updating support documentation and guides Support onboarding and offboarding activities (device setup, account access, etc.) Follow IT security policies and best practices Provide basic guidance to users and help improve their experience with IT tools What You Bring Currently pursuing (or recently completed) a diploma/degree in Computer Science, Information Technology, or a related field Basic familiarity with Windows and/or macOS environments Foundational understanding of computer hardware and mobile devices Exposure to Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive) Familiarity with collaboration
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