Onapsis
cybersecurity
JuniorTechnicalSupportSpecialistLevel1-NightShift
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optimal for Entry candidates.
“Junior Technical Support Specialist Level 1 - Night Shift at Onapsis. Skills: Technical support, SAP, Onapsis platform. Respond to customer cases. Gather technical details”
Industry & Context.
problem-solving skills; Troubleshoot technical issues; Perform initial investigation steps; Issue investigations
Night Shift, working during night, from 18: 00 to 02: 30 AM, commutable to Bucharest
What They're Looking For.
Must Have
0–2 years of experience in a technical support or IT helpdesk role, Basic understanding of IT concepts such as operating systems, networking, and enterprise applications, communication and problem-solving skills, Ability to learn quickly and follow structured troubleshooting processes, Comfort working with ticketing systems and documenting technical interactions, Interest in developing skills in SAP, enterprise security, and Onapsis products
Nice to Have
Linux OS basics, Databases, Scripting (Python, Bash), Cloud platforms (AWS, Azure), Experience in license or entitlement validation processes, ITIL concepts or ITSM frameworks
What You'll Do.
Respond to customer cases
Gather technical details
Perform initial investigation
Validate customer entitlement
Assist in managing licensed systems
Collaborate with internal teams
Document case details
Escalate unresolved issues
Support senior engineers
Draft updates for knowledge base
Participate in training
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Support senior engineers; Work with product team
Communication Scope
communication skills
Full Job Description
About the job The world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on premises, in the cloud, or in a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes. We’re seeking a motivated Junior Technical Support Specialist Level 1 to join our Support team. In this entry-level role, you’ll be the first line of contact for our customers, working under the guidance of senior engineers to troubleshoot technical issues, validate licensing, and document solutions. You’ll build a strong foundation in SAP environments, the Onapsis platform, and enterprise application security. This role requires working during night, from 18:00 to 02:30 AM. What you will be doing, your legacy: Respond to incoming customer cases and inquiries via the SFDC ticketing system. Gather key technical details from customers to assist in troubleshooting. Perform initial investigation steps using internal documentation, tools, and knowledge base. Validate customer entitlement and licensing, including system IDs (SIDs) and license key registration. Assist in adding, updating, or verifying licensed systems and users tied to customer subscriptions. Collaborate with internal teams to ensure license usage aligns with customer contracts. Document case details, actions taken, and resolution steps in the ticketing system. Escalate unresolved or complex issues to Level II/III engineers. Support senior engineers in issue investigations, testing, and customer follow-up. Suggest or draft updates for the internal knowledge base. Participate in ongoing training on SAP concepts, Onapsis platform capabilities, and cybersecurity fundamentals. Requirements: 0–2 years of experience in a technical support or IT helpdesk role (internships and academic projects we
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