Hewlett Packard Enterprise

JuniorTechnicalSolutionsConsultant(RemoteSupport)

$275–425k ~AI est. Mexico City, Distrito Federal, Mexico FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Junior Technical Solutions Consultant (Remote Support) at Hewlett Packard Enterprise. Skills: Technical support, Customer service. Resolve technical issues. Respond to questions”

Industry & Context.

Problems you'll solve

Analytical skills; Problem solving skills

What They're Looking For.

Must Have

Degree on IT, 0-1 year experience

Nice to Have

Protuguese (Is a plus), Case management system (Is a plus)

What You'll Do.

Resolve technical issues

Resolve customer problems

Articulate case summary

Add to Knowledge Management System

Assist customers to avoid problems

Represent company in visits

Engage team members for support

Partner with Sales Pursuit team

How You'll Work.

Team & Collaboration

Engages team members

Communication Scope

Verbal communication; Written communication

Full Job Description

Junior Technical Solutions Consultant (Remote Support) This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **_Job Family Definition:_** Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. **_Management Level Definition:_** Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. _****HIS ROLE IS FOR A RECENT GRADUATE CANDIDATE YOU SHOULD BE GRADUATED BY 2025.****_**** **_Responsibilities:_** * Successfully resolve technical issues (hardware and software) from incom

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