Skydance

Animation

JuniorSystemsSupportTechnician

Madrid, Spain FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Junior Systems Support Technician at Skydance. Skills: Systems Support, Network Maintenance, OS Management. Maintain and manage tickets/incidences. Manage Windows & Linux OS”

What You'll Achieve.

Ensures that you meet the quality standards

Industry & Context.

Animation
Problems you'll solve

Solves most tickets in the first contact; Automates processes as much as possible

What They're Looking For.

Must Have

2 year of professional experience in IT departments, logging tools and ticketing management, design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security, integration of new applications and new hardware in user’s equipment's and inventory maintenance, different OS: Linux & Windows, Medium-High English level

What You'll Do.

Maintain and manage tickets/incidences

Manage Windows & Linux OS

support and maintenance of servers

layout and maintenance of hardware

manage and document customer’s queries

Configure mobile devices

Test internal developments

Monitor and update inventory

How You'll Work.

Team & Collaboration

Collaborates with other team members; Follows supervisor’s and lead's guidance

Full Job Description

## Description Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.   While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different. For information on Skydance’s privacy practices, see the Skydance EU/UK Personnel Privacy Notice located at https://skydance.com/privacy-personnel/. --- As a Junior Systems Support Technician you will be responsible for maintaining and managing tickets/incidences and customer’s requests. ## Responsibilities Manages Windows & Linux OS (users, permissions, network, policies, storage, applications…). Has knowledge of Office365, Adobe and Autodesk products. Performs the installation, support and maintenance of the servers, computer systems and wireless and local area networks. Performs the installation, configuration, layout and maintenance of hardware and software equipment’s. Solves, manages and documents customer’s queries, tickets and requests and develops other departmental administrative tasks. Solves most tickets in the first contact and otherwise escalate it with criteria. Configures mobile devices. Automates processes as much as possible, for example by helping with perform scripts in different languages (Power Shell, Python,…) to improve and maintain the environment. Tests internal developments and improvements. Monitors and updates the inventory of hardware and software. Ensures that you meet the quality standards required for the support service. Collaborates with other team memb

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