Ledgy
SaaS
JuniorSupportSpecialist
“Junior Support Specialist at Ledgy. Skills: Customer support, Product expertise. Take ownership of support cases. Diagnose customer issues”
Industry & Context.
Problem-solver; Analytical thinking
Minimum 2 days in office
What They're Looking For.
Must Have
1 year customer service/success experience, B2B- or B2C-SaaS industry experience, Leveraging AI workflows experience
Nice to Have
AI tools proficiency
What You'll Do.
Take ownership of support cases
Diagnose customer issues
Resolve customer issues
Handle customer support requests
Translate technical issues
Support Customer Success team
Create support articles
Become product expert
Take ownership of projects
Improve self-service resources
Analyze customer patterns
Suggest process improvements
Develop low-touch support strategy
Contribute ideas for scaling support
How You'll Work.
Team & Collaboration
Shadow CSMs; Support specialists; Support Customer Success team; Work with engineering teams
Communication Scope
Explain technical concepts
Applying for this Junior Support Specialist role?
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ANONYMOUS · UNFILTERED
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