JuniorSoftwareEngineer

Clearstory is hiring a Software Engineer to join our Support Engineering team. This role sits at the intersection of software engineering, customer success, and product development. As a Junior Software Engineer, you'll help investigate and resolve complex customer issues, improve operational tooling, automate repetitive workflows, and contribute code across our platform. You'll work closely with Customer Success, Product, and Engineering to ensure our users have a reliable and exceptional experience. This is an excellent opportunity for an early-career engineer who has some professional experience and wants to accelerate their growth. You'll gain exposure to the full Clearstory platform while developing strong technical, product, and customer-facing skills. Whether you're coming from a software engineering role, a support engineering role, or another highly technical customer-facing position, you'll have the opportunity to make an immediate impact while growing as an engineer. Clearstory is an AI-forward engineering organization. We believe AI is fundamentally changing how software is built, maintained, and supported. AI is not a side project or occasional productivity boost—it is a core part of how we work every day. We expect engineers to embrace AI-assisted development, debugging, investigation, documentation, and automation workflows to maximize their impact. You'll have access to modern AI tooling, experienced engineering mentors, and opportunities to help shape how AI is leveraged across our engineering organization. We're looking for engineers who are excited about using AI to solve problems faster, learn continuously, and deliver exceptional outcomes for customers. We operate in a hybrid work model: 3 days per week in the office, with the option to work 2 days per week from home if desired. We value in-person collaboration while supporting flexibility. ### As a Junior Software Engineer, You Will * Investigate, troubleshoot, and resolve customer-reported iss