Rho
banking
JuniorServicesEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Services Engineer at Rho. Skills: computer and network setups, software and hardware administration, user support, troubleshooting, IT compliance, security maintenance, documentation, macOS, Apple ecosystem, IAM, MDM tools. Maintain our existing computer and network setups. Administrate and support all existing software and hardware, including Apple devices, Okta, Kanji, Google Workspace, Slack, Jira”
What You'll Achieve.
ensuring policies and controls are properly implemented and followed; Security maintenance and assistance with performing security audits
Industry & Context.
Troubleshoot and effectively support and resolve user issues; Diagnose and resolve of hardware, software, networking, and system issues when they arise
What They're Looking For.
Must Have
understanding of information technology, including networking and computer systems, Hands-on experience installing and troubleshooting enterprise software, laptops, and peripherals, Experience with macOS and Apple ecosystem, Experience with IAM and MDM tools, Able to interact and communicate effectively with both technical and business team members, 1-3 years of experience in similar positions, Excellent written and verbal English communication skills
Nice to Have
Relevant Degree in Information Systems or Information Technology, Familiarity with Jira Service Management, Experience with No-code automaton tools such as Zapier, n8n or similar, Experience with setup and maintenance of the conference room hardware
What You'll Do.
Maintain our existing computer and network setups
Administrate and support all existing software and hardware
including Apple devices
Troubleshoot and effectively support and resolve user issues
Diagnose and resolve of hardware
and system issues when they arise
Own and take action on the Joiner-Mover-Leaver Process – lifecycle view (onboarding
Monitor and maintain IT compliance
ensuring policies and controls are properly implemented and followed
Security maintenance and assistance with performing security audits
Document processes for users and administrators
including creating guides tailored to both technical and non-technical audiences
Keep up-to-date on new technologies and security risks
Assist with implementing system and process improvements
How You'll Work.
Team & Collaboration
Able to interact and communicate effectively with both technical and business team members
Communication Scope
Able to interact and communicate effectively with both technical and business team members; Excellent written and verbal English communication skills
Process & Methodology
Own and take action on the Joiner-Mover-Leaver Process – lifecycle view (onboarding, changes, offboarding)
Full Job Description
About Us Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support. About the Role We're looking for a Junior Services Engineer based out of our European headquarters in Belgrade. Responsibilities - Maintain our existing computer and network setups - Administrate and support all existing software and hardware, including Apple devices, Okta, Kanji, Google Workspace, Slack, Jira - Troubleshoot and effectively support and resolve user issues - Diagnose and resolve of hardware, software, networking, and system issues when they arise - Own and take action on the Joiner-Mover-Leaver Process – lifecycle view (onboarding, changes, offboarding) - Monitor and maintain IT compliance, ensuring policies and controls are properly implemented and followed - Security maintenance and assistance with performing security audits - Document processes for users and administrators, including creating guides tailored to both technical and non-technical audiences - Keep up-to-date on new technologies and security risks - Assist with implementing system and process improvements Qualifications - Strong understanding of information technology, including networking and computer systems - Hands-on experience installing and troubleshooting enterprise software, laptops, and peripherals - Experience with macOS and Apple ecosystem - Experience with IAM and MDM tools - Able to interact and communicate effectively with both technical and business team members - 1-3 years of experience in similar positions - Excellent written and verbal English communication skills Nice to have - Relevant Degree in Information Systems or Information Technology - Familiarity with Jira Service Management - Experience with No-code automaton tools such as Zapier, n8n or similar - Experience with setup and maintenance of the conference room hardware What we offer Our people are our
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