Deutsche Bank
Finance
JuniorServiceNowBusinessAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior ServiceNow Business Analyst at Deutsche Bank. Skills: ServiceNow Business Analyst, ServiceNow platform, ITSM suite, Scaled Agile environment, Requirement gathering/elicitation/discovery calls, code analysis. Understand BA domain and the Servicenow platform to navigate the platform with ease to meet/deliver the requirements.. Understand the feature with help of Product Owners, size it and decompose it into jira stories, adhere to internal jira story standards”
What You'll Achieve.
deliver exceptional value for our clients; help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services; simplify operations; empower employees; improve customer service; bring innovation to market faster; meet/deliver the requirements; gain requirement sign off; ensure it aligns with requirement; gain sign off
Industry & Context.
Advanced analytical and problem-solving experience; perform code analysis to pinpoint root cause with minimum developer help
What They're Looking For.
Must Have
Minimum 5 and maximum 7 years of experience working in dynamic IT environment, Minimum 3 years of experience working as a ServiceNow Business Analyst, Certified System Admin certification from Servicenow, Good understanding of ServiceNow ITSM suite (Incident, Problem, Change, Configuration, Service Request), Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is a Must, Experience working in Scaled Agile environment, Advanced analytical and problem-solving experience, Ability to multi-task and effectively manage priorities, Excellent communication skills, both written and verbal, Ability to work effectively in virtual teams across multiple locations, Open to learn javascript for code analysis purposes only
Nice to Have
Mainline ServiceNow Certifications in ITSM suite will be an added advantage
What You'll Do.
Understand BA domain and the Servicenow platform to navigate the platform with ease to meet/deliver the requirements.
Understand the feature with help of Product Owners
size it and decompose it into jira stories
adhere to internal jira story standards
Participate and contribute in Quarterly Business Reviews (QBR)/Agile Delivery and support/enable related deliverables (e. g. QBR plan prep
feature slotting into QBR sprints etc) and Scrum Ceremonies
Analyse Requirement and defects (functional and technical)
Run Gap Analysis where necessary and willing to perform code analysis to pinpoint root cause with minimum developer help
Lead/participate in the Requirement gathering/elicitation/discovery calls and gain requirement sign off
Review the implementation done by Devs and ensure it aligns with requirement
facilitate testing sessions when necessary
Run a demo of developed story/feature with Stakeholders and gain sign off
prepared by QA and share feedback
Connect with Architects when required
Explore latest features within ServiceNow and build competency
Produce release notes
How You'll Work.
Team & Collaboration
work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India); work effectively in virtual teams across multiple locations; working collaboratively
Communication Scope
Excellent communication skills, both written and verbal
Process & Methodology
Scaled Agile environment, Scrum Ceremonies, feature slotting into QBR sprints
Full Job Description
## _**Job Description:**_ **Job Title: Junior ServiceNow Business Analyst** **Location: Pune & Bangalore, India ** **Corporate Title:****NCT** **Role Description** * Deutsche Bank employees across the globe, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action. * When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models. * We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore) supported by Global Locations across UK and US, which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the bank’s global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster. * You will be joining PlatformNow team within GTI as an Associate. The team is responsible for engineering of ServiceNow platform that runs bank’s CMDB, ITOM, ITAM (SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most use
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