Orfium
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JuniorServiceDeskExecutive
“Junior Service Desk Executive at Orfium. Skills: Customer support, Client relations. Assist users with queries. Resolve system queries”
What You'll Achieve.
Resolve queries in a timely manner; Provide accurate solutions
Industry & Context.
Troubleshoot user issues; Resolve queries
What They're Looking For.
Must Have
Diploma or equivalent qualification, Excellent English communication, Good computer literacy, Attention to detail, Ability to manage multiple assignments, Ability to work under tight schedules, Flexible personality, Ability to work according to foreign calendar
Nice to Have
Partially completed HND
What You'll Do.
Assist users with queries
Resolve system queries
Interpret queries accurately
Resolve client queries
Build positive relationships
Maintain positive relationships
Set up client accounts
Manage client accounts
Facilitate communication
Troubleshoot user issues
Prepare Service Desk documents
How You'll Work.
Team & Collaboration
Collaborate with team members; Collaborate with clients
Communication Scope
Verbal communication; Written communication
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