Valeo
automotive supplier
JuniorSalesforceAdministrator
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Salesforce Administrator at Valeo. Skills: Salesforce Administration, Salesforce Flow, Marketing Cloud. Support and assistance for incidents raised by Sales & Marketing & Customer Service Key users. Manage and realize different steps of Salesforce changes”
What You'll Achieve.
Support and assistance for incidents raised by Sales & Marketing & Customer Service Key users with respect to Service Level Agreement (SLA); Warranty the good usage of Salesforce Standard Process; Provide real-time visibility into KPIs for executive leadership
Industry & Context.
Support and assistance for incidents raised by Sales & Marketing & Customer Service Key users; User & Security Management; Process Automation; Platforms Maintenance; Data Integrity; Reporting & Analytics; Release Management; User Support & Training
What They're Looking For.
Must Have
Salesforce Administration Certification (Min ADM201 - Ideally ADX201) required, +1 years progressive experience in the administration and support of Salesforce, knowledge and experience with IT standards (Network, Hardware) is necessary
Nice to Have
Marketing Cloud Certification is a plus, knowledge in CTI solution would be appreciated, Any other Salesforce certification will be appreciated (Sales Cloud, Service Cloud, App builder), French is a plus
What You'll Do.
Support and assistance for incidents raised by Sales & Marketing & Customer Service Key users
Manage and realize different steps of Salesforce changes
Support Digital Marketing Team with the implementation and usage of Marketing Cloud
Participate in technical specifications and documentation for evolution requests
Produce a weekly report for refreshing progress
Warranty the good usage of Salesforce Standard Process
Manage Salesforce periodic operations
Manage the full user lifecycle (onboarding/offboarding)
Ensure MFA and security health checks are strictly maintained
and maintain complex flows using Salesforce Flow
Handle all basic administrative functions including custom objects
and Lightning Record Pages
Oversee data hygiene by managing duplicates
performing mass updates
and ensuring data standards are met
Build and maintain high-impact reports and dashboards
Stay current on Salesforce’s tri-annual releases
Evaluate new features in a Sandbox environment and manage the rollout to Production
Act as the primary point of contact for user issues
Create training documentation and lead "office hours"
How You'll Work.
Team & Collaboration
Support and assistance for incidents raised by Sales & Marketing & Customer Service Key users; Support CRM Team to manage and realize different steps of Salesforce changes; Support Digital Marketing Team with the implementation and usage of Marketing Cloud; Backup the MAE team respectively in the Sales & Marketing & Customer Service domain; collaborate with teams and stakeholders
Communication Scope
Professional English proficiency; French is a plus; training documentation
Process & Methodology
change management
Full Job Description
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies. **Missions** _CRM Salesforce support and maintenance related:_ * Support and assistance for incidents raised by Sales & Marketing & Customer Service Key users with respect to Service Level Agreement (SLA) of the Maintenance Applicative and Evolutive (MAE) Department. * Support CRM Team to manage and realize different steps of Salesforce changes (design, build, tests preparation and validation, put in production) with respect to MAE standard rules in terms of change management, developments norms, documentation policy. * Support Digital Marketing Team with the implementation and usage of Marketing Cloud (Data extensions, automations, new channels deployment) * Participate in technical specifications and documentation for evolution requests. * Produce a weekly report for refreshing progress to Support Technical and CRM Manager * Backup the MAE team respectively in the Sales & Marketing & Customer Service domain * Warranty the good usage of Salesforce Standard Process * Manage Salesforce periodic operations (example : Data backup, Data cleaning, Global operational maintenance. ****Responsibilities**** * User & Security Management: Manage the full user lifecycle (onboarding/offboarding), roles, profiles, permission sets, and sharing rules. Ensure MFA and security health checks are strictly maintained. * Process Automation: Design, build, and maintain complex flows using Salesforce Flow. * Platforms Maintenance (Salesforce + Marketing Cloud): Handle all basic administrative functions including custom objects, fields, page layouts, validation rules, and Lightning Recor
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