JuniorPaymentsAgent

We are a leading I-gaming and Sportsbook operator based in Cape Town, dedicated to providing a top-tier, world-class betting experience. Our commitment to innovation, customer service, and quality has made us a go-to destination for gaming enthusiasts. As part of our growth, we’re seeking a passionate Junior Payments Agent to join our dynamic, fast-paced team. If you thrive in an environment where creativity meets strategy and want to play a key role in our success story, this opportunity could be a perfect fit. Responsibilities: * Processing Payments: Processing client payments following internal procedures, ensuring both accuracy and timeliness. * Reviewing and Verifying Documents: Ensuring the accuracy and authenticity of documents such as identity documents, bank account verification and other relevant paperwork * Reconciliation: Reconcile accounts and ensure all transactions are accurately recorded. * Customer Support: Assisting players with payment-related queries and resolving any issues that arise during transactions * Risk Management: Identifying and mitigating potential fraudulent activities, ensuring the security of financial transactions * Record Keeping: Maintaining detailed records of all transactions and ensuring data integrity * Collaboration: Working closely with other departments, such as customer service and Risk and Trading, to ensure seamless operations * Compliance: Ensure compliance with applicable laws and regulations. * Monitoring: Monitor transactions for fraud and security purposes. * Reporting: Generate and analyse payment processing reports to identify trends and areas for improvement. * Ad Hoc: As may be required by the business ## Qualifications Skills and Qualifications: * Strong business application skills (e.g., Microsoft Excel, Microsoft PowerPoint) - Strongly Required * Highly detail-oriented to ensure accuracy in processing payments. * Strong organizational and multitasking abilities. * Excellent written and verbal communication