Pepperstone
fintech
JuniorPaymentOperationsOfficer
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“Junior Payment Operations Officer at Pepperstone. Skills: Payment Operations, AML, Fraud, Client Money. processing deposits and withdrawals. accurate and timely delivery response to internal staff and client email queries”
What You'll Achieve.
accurate and timely delivery response to internal staff and client email queries; clients are responded to in an accurate and timely manner; ensuring clients are responded to in an accurate and timely manner via Salesforce to ensure deposits are applied and withdrawals processed promptly; ensure all emails are actioned in an accurate manner; ensure the inbox is cleared daily in line with Pepperstone’s SLA; ensure all posts are responded to in line with Pepperstone’s SLA; ensure deposits are applied and withdrawals processed promptly; Ensuring potential or confirmed Card Fraud is handled promptly in line with Compliance guidelines; Ensuring allocated tasks are completed within the business day
Industry & Context.
problem-solving skills; Investigating and resolving transactions issues with the PSPs
Weekly/Monthly shift rotation may be applied according to department needs
What They're Looking For.
Must Have
Fluency in English
Nice to Have
Qualification in Accounting, Finance, Business, or related areas of study
What You'll Do.
processing deposits and withdrawals
accurate and timely delivery response to internal staff and client email queries
Daily manual funding methods are allocated to clients’ accounts within a timely manner
Process all withdrawals within the day and ensure clients are informed once completed
Monitoring and responding to client enquiries ensuring clients are responded to in an accurate and timely manner
General transaction monitoring from an AML perspective
Perform checks on withdrawals prior to processing
fraud and license jurisdiction
Monitor fraudulent transactions and take action on client’s accounts and transactions
Escalate identified or suspected AML
TF and Fraud to the Team Leader and Compliance Team
Submitting Unusual Activity Reports (UAR) to Compliance when necessary
Ensuring potential or confirmed Card Fraud is handled promptly
Completing name matching for multiple payment providers to identify third-party transactions
Monitoring and responding to Chargeback disputes
Action items in the internal Pepperstone inbox from our banking ad PSPs partners
Action items in the Salesforce
Action items in the internal Payment Operations Slack channel
Action items in the Slack channel for requests from the Reconciliation and Finance team
Download transaction statements from all of our banking portals and prepare them for daily reconciliation
Download other transaction statements (withdrawals and cash adjustments) and prepare them for reconciliation
Check that all deposits have been applied correctly
complete any payments and deposits where there were errors
Process cash adjustments on a daily basis as required
Maintain a working approach of continuous improvement and highlight ideas at the Payments Operations Team
Creating guides and updating our existing company Knowledge Base regarding internal Finance team processes as well as company wide information
Submitting tickets for IT issues
Investigating and resolving transactions issues with the PSPs
Providing information related to Accounts function to Compliance and or payment providers when requested
Bank statement verification
Ensuring allocated tasks are completed within the business day
How You'll Work.
Team & Collaboration
response to internal staff and client email queries; Liaising with banks and third-party payment providers; Escalate identified or suspected AML, TF and Fraud to the Team Leader and Compliance Team; Action items in the internal Pepperstone inbox from our banking ad PSPs partners; Action items in the Slack channel for requests from the Reconciliation and Finance team; Providing information related to Accounts function to Compliance and or payment providers when requested; Enjoy working in a dynamic global team
Communication Scope
Excellent people and communication skills with the ability to communicate to staff, teams & customers well
Full Job Description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our **700+ **team currently across **12** locations and **9** time zones. **The Role** The Junior Payment Operations Officer role is focused on achieving the key responsibilities listed below. This includes but is not limited to assisting in processing deposits and withdrawals as well as accurate and timely delivery response to internal staff and client email queries. The successful candidate is able to complete tasks within the specified time frame whilst maintaining a high level of accuracy. The successful candidate understands the importance of the Payment Operations function is relation to the client experience. They will also support the broader finance team as needed. **Key Responsibilities** **Client Money:** * Daily manual funding methods are allocated to clients’ accounts within a timely manner * Process all withdrawals within the day and ensure clients are informed once completed * Liaising with banks and third-party payment providers as required * Monitoring and responding to client enquiries ensuring clients are responded to in an accurate and timely manner via Salesforce to ensure deposits are applied and withdrawals processed promptly **Compliance Policy, Fraud & AML:** * General transaction monitoring from an AML perspective * Perform checks on withdrawals prior to processing, including AML, fraud and license jurisdiction based on guidance from the Pepperstone Compliance Team * Monitor fraudulent transactions and take action on client’s accounts and transactions as pe
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