Ebury
FinTech
JuniorOperationsAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Operations Analyst at Ebury. Skills: Operations, Client Support, Payment Processing, Reconciliation, Transaction Investigation. Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs. Completion of payment beneficiaries, in accordance with internal processes”
What You'll Achieve.
Meeting quality standards and Adherence to SLAs
Industry & Context.
problem-solving; Investigation of unallocated and/or non-received funds, and rejection or escalation as required
What They're Looking For.
Must Have
Practice good office etiquette through punctuality, attendance and behaviour, Proactive, with the ability to work within strict time-frames and under pressure, Diligent, with good attention to detail, Good communication skills, both written and verbal, Co-operative, and comfortable working in a team environment, Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures, Motivated, with a desire to make Ebury a success
What You'll Do.
Instruction and initial verification of client payments
in accordance with internal processes and in line with internal SLAs
Completion of payment beneficiaries
in accordance with internal processes
Help clients to resolve questions or issues regarding their transactions and payments
with empathy and enthusiasm
Take and act on instructions from clients interacting with Ebury offline
in accordance with internal processes
Take responsibility for assigned tasks and demonstrate end to end ownership
Creation and manual enrichment of transaction reporting files.
Reconciliation of client funds
FX settlements and internal cash movements sent and received across Ebury’s network of bank accounts.
Investigation of unallocated and/or non-received funds
and rejection or escalation as required
Funding client trades
where manual funding is required
Check and confirm status of payments in third party banking and payment platforms
Conduct basic updates on client information adhering to the relevant processes and procedures.
Communicate the status of tasks to colleagues
supervisors and managers
and escalate problems swiftly
Adhere to all internal policies
processes and procedures
Meeting quality standards and Adherence to SLAs
Offer where applicable and seek feedback
How You'll Work.
Team & Collaboration
collaboration; comfortable working in a team environment; Communicate the status of tasks to colleagues, supervisors and managers
Communication Scope
Good communication skills, both written and verbal
Process & Methodology
Take responsibility for assigned tasks and demonstrate end to end ownership
Full Job Description
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Junior Operations Analyst Ebury Leon Office - Hybrid: 4 days in the office, 1 day working from home per week We are looking for a Junior Operations Analyst to join our Ebury Operations team in our Leon office. We are looking for candidates who are ambitious, bright and enthusiastic to develop their professional career in Finance. This is an excellent opportunity to join a rapidly growing, international company in a role which offers professional growth and career progression. What you’ll do ● Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs ● Completion of payment beneficiaries, in accordance with internal processes ● Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm ● Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes ● Take responsibility for assigned tasks and demonstrate end to end ownership ● Creation and manual enrichment of transaction reporting files. ● Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury’s network of bank accounts. ● Investigation of unallocated and/or non-received funds, and rejection or escalation as required ● Funding client trades, where manual funding is required ● Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI ● Conduct basic updates on c
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