JuniorOnboardingSpecialist

Location: Remote (US or Canada) Department: Onboarding Reports to: Director of Sales About MoeGo 🐾 MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents. Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time. About the Role We are looking for a Junior Onboarding Specialist to join our Customer Success team and support the seamless onboarding of our T4 and T5 tier clients (vSMB & SMB). In this role, you will be the first point of contact for new customers, guiding them through product setup, training, and early adoption to set them up for long-term success. This is a high-impact, customer-facing role that requires strong communication skills, a passion for helping others, and the ability to manage multiple accounts simultaneously in a fast-paced environment. Key Responsibilities: - Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live - Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption - Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction - Partner with Acc