Amentum
JuniorMicrosoftSystemAdministrator
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“Junior Microsoft System Administrator at Amentum. Skills: Windows Server, Active Directory, Desktop Support. Perform installation, configuration, administration and monitoring of end-user IT automation equipment. Perform maintenance and functionality checks of conference rooms”
What You'll Achieve.
Maintain at least a 99% system availability rate
Industry & Context.
Troubleshoot software configuration; Troubleshoot hardware issues; Resolve end-user issues; Provide possible technical solutions
Ability to lift 50 pounds, Open office work desk within a SCIF, Current TS/SCI with ability to obtain CI polygraph, After-hours on-site support, 2 hours after notification of an issue to respond to the workplace
What They're Looking For.
Must Have
3 years of experience with Windows Server 2016 or greater, 3 years of experience Active Directory experience, 3 years of experience with Windows desktop versions 10 and 11, 3 years of experience with Windows 365 Office, 3 years of progressively responsible experience in desktop support and administration, including supporting, troubleshooting, and managing workstations, monitors, VTC, and printers, 3 years of experience with imaging operating system installations, installing software, patching software, and troubleshooting software configuration, 3 years of experience with MS laptop imaging operating system installations, installing software, patching software, and troubleshooting software configuration, 3 years of experience with equipment inventory management and turn in process, 2 years of experience with printer support and maintenance, Experience working in government/DoD unclassified and classified environments, DoD 8140. 03 IAT Level II/Intermediate certification (Security+)
What You'll Do.
administration and monitoring of end-user IT automation equipment
Perform maintenance and functionality checks of conference rooms
and resolve end-user automation and IT hardware and software issues
Provide comprehensive inventory and automation capability matrices
Analyze technical support requests and provide possible technical solutions
Conduct testing of automation equipment and end-user applications
Respond to customer support requests
Develop and maintain documentation
Notify Government of unscheduled system outages
Monitor and assume responsibility of trouble tickets
Coordinate with Property Book Office to manage equipment
Provide after-hours on-site support
How You'll Work.
Team & Collaboration
Part of a team that provides comprehensive automation/information technology support; Coordinating with external support directorates; Assign specific tickets for resolution; Coordinate with Property Book Office
Communication Scope
Respond to customer support requests; Contact customers by end of business day; Provide approximate time of completion; Notify Government of unscheduled system outages; Provide hourly telephonic updates
Full Job Description
INSCOM executes mission command of operational intelligence forces; conducts worldwide multidiscipline and all source intelligence operations; delivers advanced skills training, linguist support, specialized quick reaction capabilities, intelligence related logistics, and communications in support of Army, Joint, and Coalition command and the National Intelligence Community. You will be part of a team that provides comprehensive automation/information technology support to the Data Capabilities Division (DCD) worldwide intelligence dissemination, data management, and knowledge management missions. **Work Schedule:** * Monday-Friday, 8 hours/day, Core hours: 0900-1500 **Essential Responsibilities:** * Perform installation, configuration, administration and monitoring of end-user IT automation equipment to include baseline imaging, performance optimization, patching, and updating of associated hardware and underlying operating systems. * Perform maintenance and functionality checks of two conference rooms to ensure computer, video-teleconference, and voice IT equipment are operational. Submit and track related trouble-tickets while coordinating with external support directorates to restore functionality. * Identify, prioritize, track, and resolve end-user automation and information technology hardware and software issues and problems to maintain at least a 99% system availability rate. * Provide comprehensive inventory and automation capability matrices of DCD office workspace and associated automation equipment on a monthly basis or as requested. * Analyze technical support requests and provide possible technical solutions and courses of action within 10 business days of receipt of request. (delivery IAW CDRL A021-Technical Support Requests Solutions and Courses of Action). * Conduct testing of automation equipment and end-user applications immediately after configuration changes and software deployments to validate that changes and enhancements do not adversely affe
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