Telefonica Tech
Data & AI
JuniorManagedServicesEngineer
Neural analysis suggests this role is
optimal for entry candidates.
“Junior Managed Services Engineer at Telefonica Tech. Skills: Data Platforms, Azure Data ecosystem, incident management, client communication. monitor, triage incidents, and carry out small development works on the platforms we oversee. Interacting regularly with the clients whose Data Platforms we support”
What You'll Achieve.
take more responsibility for improvements, development, and stability of data platforms; ensure a smooth and professional service; SLAs to meet
Industry & Context.
Problem solving and ability to identify both opportunities and issues; investigating and resolving where possible; escalating more complex or ambiguous issues; issues to debug
need to work outside of the normal office hours occasionally, but this can be remotely (from your home) and of course, this time will be recognised and rewarded
What They're Looking For.
Must Have
Exposure to Azure Cloud or any of the following: Azure Data Factory, Azure Data Lake, Power BI, SQL Server, Databricks, Demonstrable understanding of querying, record of organisation, proactivity and diligence – ideally in a customer facing environment, Attention to detail and a focus on continual improvement, Problem solving and ability to identify both opportunities and issues, ability to communicate (with written and spoken English)
Nice to Have
Microsoft Fabric, would be considered as an advantage, experience leading meetings or sessions would be ideal, An understanding of appropriate communication styles for different client seniorities, Experience with Python (and pyspark/pandas/polars), or another programming language would be beneficial, Can demonstrate a proactive attitude towards learning, developing, and improving their skillsets, Have great interpersonal skills, Have organisational skills
What You'll Do.
and carry out small development works on the platforms we oversee
Interacting regularly with the clients whose Data Platforms we support
Monitoring platform health
and overall stability
Proactively responding to incidents and problems with the platforms we are investigating and resolving where possible and escalating more complex or ambiguous issues to the seniors on your team
Ensuring clients are regularly updated and informed about any incidents
or blockers with incident resolution
Deepening your understanding of the platforms we support
the general Azure Data ecosystem
and platform design and architecture best practices and approaches in order to take more responsibility for improvements
and stability of data platforms
Maintain and update documentation with architecture details
common incidents and resolutions
and other useful information to ensure a smooth and professional service
Collaborate with other members of the Managed Service team at all levels
to develop your data skillset
How You'll Work.
Team & Collaboration
collaborating and socialising with your colleagues across all of our offices in the UK and India; Collaborate with other members of the Managed Service team at all levels; collaborating with team members; learning alongside the wider Data & AI practice
Communication Scope
exceptional interpersonal skills; comfortable discussing technical concepts in a clear and concise language; ability to communicate (with written and spoken English); An understanding of appropriate communication styles for different client seniorities
Full Job Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: * Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner * HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year * Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio * Fortinet: Elite VIP Program – one of only 2 in the UK * AWS: Advanced Solution & Managed Service Provider Program The role sits within the Managed Services function of the Data & AI practice. The delivery function develops and builds Data Platforms, Integrations, ML platforms etc for our clients – and Managed Services provides ongoing support and management once built and delivered. We are looking to supplement our team with a Junior Data Engineer; to help monitor, triage incidents, and carry out small development works on the platforms we oversee. You’ll be working in Sofia, Bulgaria and collaborating and socialising with your colleagues across all of our offices in the UK and India. There will be a need to work outside of the normal office hours occasionally, but this can be remotely (from your home) and of course, this time will be recognised and rewarded. We are looking for a dynamic individual with exceptional interpersonal skills who is passionate and eager to learn new skills. There will be regular contact with clients, so applicants must be comfortable di
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