Anaplan
SaaS
JuniorLevel3SupportAnalyst
“Junior Level 3 Support Analyst at Anaplan. Skills: Technical support, Problem-solving, Customer success. Resolve complex technical issues. Investigate technical issues”
What You'll Achieve.
Optimize business decision-making; Outpace their competition; Achieving ambitious goals; Delivering high-quality solutions
Industry & Context.
Problem-solving; Resilience in resolving challenging technical issues; Analytical mindset; Methodical approach; Detail-oriented approach
24/7 emergency support, On-call rota, Adjusted schedule, Global coverage
What They're Looking For.
Must Have
Experience in data analysis, Excel, Degree in Mathematics, Degree in Physics, Degree in Electronic Engineering, Degree in Computer Science, Fluent or professional proficiency in English, Quick learner, Curiosity for understanding complex systems, Genuine passion for problem-solving, Resilience in resolving challenging technical issues, Analytical mindset, Methodical approach, Detail-oriented approach, Able to thrive under time constraints, Fast-paced environment, Dynamic environment, Excellent communication skills
Nice to Have
Familiarity with technical support environments, Familiarity with SaaS platforms, Familiarity with complex data systems, Experience working with monitoring tools, Grafana, Willingness to learn Grafana, Adaptability to shifting priorities, Managing multiple concurrent issues, Team player, Comfortable working cross-functionally, Enthusiasm for customer success, Delivering high-quality solutions
What You'll Do.
Resolve complex technical issues
Investigate technical issues
Diagnose technical issues
Build product knowledge
Guide customers through solutions
Onboard new product features
Document investigations
Share technical knowledge
Provide emergency support
How You'll Work.
Team & Collaboration
Work closely with Engineering; Work closely with Product; Work closely with Operations; Work closely with Customer Success teams; Collaborate with other teams; Working cross-functionally across global teams
Communication Scope
Communicate investigation progress; Convey technical information clearly
Applying for this Junior Level 3 Support Analyst role?
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