JuniorKeyAccountManager(f/m/x)

At Seven Senders, we connect people and markets, making international shipping simple. We are Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting-edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep — whether speed or cost efficiency is the priority. Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts. Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together. Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understand their unique needs, and guide them in expanding their business horizons with our bespoke solutions and cutting-edge product innovations. The essence of your role * Managing a portfolio of e-commerce accounts with a sales-driven approach, with growing strategic responsibility. * Building accountability for client relationships, including supporting profit and loss management. * Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting. * Identifying cross-selling and upselling opportunities and supporting them from proposal to contract signing. * Developing sustainable, trust-based client relationships to achieve high customer satisfaction. ## Qualifications This is what you need to succeed * Strong interest in logistics, supply chain management, and e-commerce, with the curiosity to build deep expertise quickly * Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation * First experience in account management, customer success, sales, or a similar commercial r