PSI CRO

Healthcare

JuniorITSystemsAdministrator

$55–85k ~AI est. São Paulo, São Paulo, Brazil FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Junior IT Systems Administrator at PSI CRO. Skills: IT support, Systems administration, Desktop support. Troubleshoot and diagnose desktop computer systems. Diagnose peripheral equipment problems”

Industry & Context.

Healthcare
Problems you'll solve

Problem-solving skills

What They're Looking For.

Must Have

1+ years of experience in IT, Full working proficiency in English

Nice to Have

Microsoft Certified Desktop Support Technician (MCDST) training is a plus, Related experience in systems and network administration, Knowledge of basic systems administration tools and processes

What You'll Do.

Troubleshoot and diagnose desktop computer systems

Diagnose peripheral equipment problems

Manage IT support operations

Receive and track user requests

Assign priority to requests

Assign responsible persons to requests

Resolve user requests

Notify users of resolutions

Install desktop computer systems

Configure desktop computer systems

Maintain desktop computer systems

Upgrade desktop computer systems

Configure peripherals

Manage asset of desktop computer systems

Maintain hardware inventories

Maintain software inventories

Manage systems decommissioning

Document system problems

Document system resolutions

Provide basic IT training

How You'll Work.

Team & Collaboration

Dynamic team environment

Communication Scope

Advanced communication

Full Job Description

PSI is a leading Contract Research Organization with more than 25 years in the industry, offering a perfect balance between stability and innovation to both clients and employees. We focus on delivering quality and on-time services across a variety of therapeutic indications. We are looking for professional, qualified and enthusiastic candidates to take up a full-time position of a Junior IT Systems Administrator to provide daily technical support. The scope of responsibilities will include: * Supervised responsibility for troubleshooting and diagnosing desktop computer systems and peripheral equipment problems * Supervised responsibility for IT support operations, including but not limited to receiving and tracking user requests, assigning priority and responsible persons, resolving requests and users’ notification * Shared responsibility for installation, configuration, maintenance and upgrades of desktop computer systems and peripherals (e.g., network cards, printers, modems, mice, add-in boards, copiers, etc.) * Supervised responsibility for asset management of desktop computer systems (hardware and software inventories, licensing, systems decommissioning, etc.) * Responsibility for documentation of system problems and resolutions * Assistance with providing basic IT training to PSI staff Please upload your CV in English ## Qualifications * College Degree preferably in Computer Science or a related field * At least 1+ years of experience in IT * Full working proficiency in English * Microsoft Certified Desktop Support Technician (MCDST) training is a plus * Related experience in systems and network administration * Knowledge of basic systems administration tools and processes * Ability to plan, multitask and work in a dynamic team environment * Advanced communication, collaboration, and problem-solving skills ## Additional Information We offer: * Excellent and flexible working conditions * Extensive training and friendly, collegial team * Competitive salary and

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