PSI CRO
Healthcare
JuniorITSystemsAdministrator
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“Junior IT Systems Administrator at PSI CRO. Skills: IT support, Systems administration, Desktop support. Troubleshoot and diagnose desktop computer systems. Diagnose peripheral equipment problems”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
1+ years of experience in IT, Full working proficiency in English
Nice to Have
Microsoft Certified Desktop Support Technician (MCDST) training is a plus, Related experience in systems and network administration, Knowledge of basic systems administration tools and processes
What You'll Do.
Troubleshoot and diagnose desktop computer systems
Diagnose peripheral equipment problems
Manage IT support operations
Receive and track user requests
Assign priority to requests
Assign responsible persons to requests
Resolve user requests
Notify users of resolutions
Install desktop computer systems
Configure desktop computer systems
Maintain desktop computer systems
Upgrade desktop computer systems
Configure peripherals
Manage asset of desktop computer systems
Maintain hardware inventories
Maintain software inventories
Manage systems decommissioning
Document system problems
Document system resolutions
Provide basic IT training
How You'll Work.
Team & Collaboration
Dynamic team environment
Communication Scope
Advanced communication
Full Job Description
PSI is a leading Contract Research Organization with more than 25 years in the industry, offering a perfect balance between stability and innovation to both clients and employees. We focus on delivering quality and on-time services across a variety of therapeutic indications. We are looking for professional, qualified and enthusiastic candidates to take up a full-time position of a Junior IT Systems Administrator to provide daily technical support. The scope of responsibilities will include: * Supervised responsibility for troubleshooting and diagnosing desktop computer systems and peripheral equipment problems * Supervised responsibility for IT support operations, including but not limited to receiving and tracking user requests, assigning priority and responsible persons, resolving requests and users’ notification * Shared responsibility for installation, configuration, maintenance and upgrades of desktop computer systems and peripherals (e.g., network cards, printers, modems, mice, add-in boards, copiers, etc.) * Supervised responsibility for asset management of desktop computer systems (hardware and software inventories, licensing, systems decommissioning, etc.) * Responsibility for documentation of system problems and resolutions * Assistance with providing basic IT training to PSI staff Please upload your CV in English ## Qualifications * College Degree preferably in Computer Science or a related field * At least 1+ years of experience in IT * Full working proficiency in English * Microsoft Certified Desktop Support Technician (MCDST) training is a plus * Related experience in systems and network administration * Knowledge of basic systems administration tools and processes * Ability to plan, multitask and work in a dynamic team environment * Advanced communication, collaboration, and problem-solving skills ## Additional Information We offer: * Excellent and flexible working conditions * Extensive training and friendly, collegial team * Competitive salary and
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