Augury
Industrial AI
JuniorITSupportTechnician-Temporary10Months
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“Junior IT Support Technician-Temporary 10 Months at Augury. Skills: User support, Troubleshooting, Hardware logistics, IT operations. Provide first-line technical support. Troubleshoot issues across environments”
What You'll Achieve.
Ensuring seamless day-to-day IT operations; Ensuring employees are fully equipped for success; Ensuring a smooth and reliable experience for distributed teams
Industry & Context.
Troubleshooting skills; Solution-oriented
100% on-site in Haifa, Occasional travel to Ramat Gan
What They're Looking For.
Must Have
Fluent English (written and spoken), Willingness to work full-time on-site in Haifa
Nice to Have
Prior helpdesk/IT support experience, Exposure to Linux environments, Familiarity with SaaS tools such as Google Workspace, Slack, and Zoom, Experience with identity and access management tools (e.g., JumpCloud), Basic understanding of networking concepts and Wi-Fi troubleshooting
What You'll Do.
Provide first-line technical support
Troubleshoot issues across environments
Manage IT lifecycle for employees
Assist in managing SaaS platforms
Support daily IT operations
Provide remote IT support
How You'll Work.
Team & Collaboration
Work with global IT team; Support remote employees globally; Work independently and collaboratively
Communication Scope
Clear communication; Solution-oriented communication; Fluent English (written and spoken)
Full Job Description
Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together. You are a highly motivated IT Support Technician with strong learning agility and a genuine desire to grow in the IT field to join our global IT team. You will serve as the first point of contact for IT support in our Haifa office while also supporting remote employees across the US, Europe, and India. This is a hands-on position focused on user support, troubleshooting, hardware logistics, and ensuring seamless day-to-day IT operations. You will report directly to the IT Team Lead and gain exposure to modern SaaS environments, global IT operations, and enterprise support practices while building a strong technical foundation. A Day in Your Life User Support & Troubleshooting- Provide first-line technical support for employees in the Haifa office and globally. Troubleshoot issues across Windows, macOS, and Linux environments, as well as common business applications and SaaS tools. Onboarding & Offboarding- Manage the full IT lifecycle for employees, including account provisioning, hardware setup for new hires, and secure offboarding with access revocation and asset collection. SaaS Administration Support- Assist in managing and provisioning access to core platforms such as Google Workspace, Slack, Zoom, and Monday.com. IT Asset Management- Oversee IT inventory at the Haifa site, including receiving equipment from vendors, prep
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