Capital on Tap
Financial Services
JuniorITSupportEngineer
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“Junior IT Support Engineer at Capital on Tap. Respond to user support requests. Act as first responder”
Industry & Context.
Problem-solving skills
On-call rota, Work after hours, Travel when necessary
What They're Looking For.
Must Have
Knowledge of basic IT systems, Excellent problem-solving skills, High-level interpersonal skills
Nice to Have
Exposure to business application support, Exposure to IT support functions, Knowledge of popular operating systems, Knowledge of software applications, Knowledge of remote connection systems
What You'll Do.
Respond to user support requests
Act as first responder
Address common issues
Triage service tickets
Contact users about problems
Support core business applications
Troubleshoot hardware issues
Troubleshoot software issues
Install computer peripherals
Maintain computer peripherals
Install operating systems
Upgrade operating systems
Install computer software
Upgrade computer software
Set up office equipment
Assist with office relocations
Assist with team relocations
Maintain user accounts
Maintain asset register
Provide feedback on processes
How You'll Work.
Team & Collaboration
Service Desk team; IT Services team
Communication Scope
Written communication; Verbal communication
Full Job Description
We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! 📍 Brighton | 🏢 4 days a week in the office The Role We are looking to hire a Junior IT support engineer to assist our users with computer hardware and software issues. You will be required to work on-site assisting with user account and hardware setups, hardware installations, business application support and basic user-facing IT-related issues. To ensure success as a Junior IT support engineer, you should have knowledge of basic home and office IT systems coupled with excellent problem-solving skills and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues. Responsibilities Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call Acting as a first responder with the Service Desk team to address common and minor issues Triaging service tickets to other members of the IT Services team Contacting users to find out the nature of the problem. Supporting bespoke core business applications. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and comput
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