JuniorITHelpDeskandNOCOperator

**About Prysmian** Prysmian is the world leader in the energy and telecom cable systems industry. Each year, manufacturers **thousands of miles of underground and submarine cables** and **systems for power transmission and distribution** , as well as **medium low voltage cables** for the construction and infrastructure sectors. We also produce a comprehensive range of **optical fibers, copper cables and connectivity** for **voice, video and data transmission** for the **telecommunication sector.** We are 30.000+ employees, across 52 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. **Team Overview and Job responsibilities** Part of the Global IT Center of Excellence you will part of a Global community of IT enthusiast located in Romania but directly working with our teams located all over the world and with our HQ. Opportunities to travel for projects and support internationally. **Your main accountabilities are going to include:** Act as a specialist in Network Delivery and IT Help Desk Operations, contributing to related project delivery in your own area Interface in coordination with internal and external resources and Local IT (in agreement and collaboration with Local IT Managers). Contribute to the restoration for all major service incidents, managing all their different phases: from service restoration and impact communication to post incidents reviews Testing training documentation/materials and training execution. **Who are we looking for?** We are looking for candidates with the following key competences: A specialist in Helpdesk support and Network delivery & monitoring Ability to manage AMS and projects delivery for WAN, LAN & IT Security, Knowledge in major service incident management, ensuring service restoration and impact communication The ideal candidate holds: Experience in working with on Service Managem